Aptive Environmental, San Diego CA

Carlos arrived on time and was very professional and thorough. The Aptive service in general has reduced the amount of insect pests in and around the home. I recommend Aptive and Carlos highly.

I have been with Aptive for almost two years. I continue to be pleased with their services. My latest technician Ricardo Aguirre was especially helpful and knowledgeable. He was prompt and professional going above and beyond to ensure I understood his recommendations. Thank you Ricardo!

Very thorough. Listened well and took the time to explain what they would do and again when they finished.

Nick our service tech was great. He took the time to walk our yard. I pointed out troubled spots and he was through and was not afraid to spend a good amount of time covering all areas.

Amazing technician! Very polite, attentive and even called to let us know he’d be just a few minutes late. We’ve always had great experiences with all the technicians!

Aptive’s services transformed our yard from an ant mega party to the garden oasis we were dreaming of. We originally purchased the service as a birthday present for Mom, who was spending too much time and energy yelling at ants. Aptive’s quarterly timing is ideal, the app/text notifications are clear and helpful, and their responsiveness when we had a surprising new pest (mice!) was great. We have recommended Aptive to our neighbors and friends, and we look forward to a beautiful outdoor space for years to come.

And we brought Aptive with us to our new home - which was infested with mice and grub gnats - and they’ve helped us make a new house a home! Alexander was a superstar, too, with his professionalism and genuine care. Six years of great service, and I still highly recommend this team.

Service was very good so far. Office staff friendly and helpful. Technician was thorough in treatment and completed my specific requests accurately. I would recommend them.

I called Monday 10/11, to report my new address and to schedule service. Lots of spiders and ants. I was next available was weds 10/13, perfect-scheduled appt. Weds came and no one showed. I called and was told, they are not showing an appt for that day but do see one scheduled for Monday 10/18, frustrating but ok. Monday rolls around and again no show, I call again and was told they don’t see any appts scheduled for me for this month! I gasped and asked how could this happen? I asked to speak to a manager and said all they could do was submit a form for someone to call me within 24 to 48 hours. Two days go by (now it’s weds 10/20) no phone call or email from these unprofessionals. I called them back AGAIN, told lady what’s been going on. She said she can set another appt for 10/3, that’s the soonest. She apologized for the inconvenience, I asked if I was going to be charged for October, since they kept canceling on me. She transferred me to the loyalty Dept. Someone unknowingly picked up and was talking about how drunk they got a “Eric’s” wedding the last weekend. I tried to get his attention, finally he noticed and disconnected the call. Completely frustrated, I called back this company again. I advised them what was going on, multiple no shows, no call backs, disconnected call. I was immediately transferred to a “manager” by the name of James McClure. He was professional sounding at least, offered me a $30 discount for my troubles. And he confirmed my already scheduled appt for 10/3. He also emailed me from his “personal” email and advised me to reach out to me if I should encounter any other issues or concerns. Fast forward to 10/3, again no show/no call. I emailed James, after a few hours of no response from him I called his number on the email and it went straight to customer service. I asked her to confirm my scheduled appointment for today and she told me that it had been cancelled and someone was supposed to reach out to me. I gave her a quick run down of my experience, she apologized and gave me another $30 credit. She said, when I called the first time to advised I moved, they changed my address but not my service area (branch?) she advised she will have the service area manager Josh Decker, call me within 24-48 hours. I reminded her, I have a baby here and I have been living with spiders and ants for over a month now at this new house. She said she will do her best to get him to call me hopefully by the end of that day. Well, today is 2 days after that, still no calls, texts or emails. I called back and received ok service on the phone, he pretended to schedule a service for tomorrow (because at this point, it’s a joke now) he said all he could do is to submit a form for management to call me within 24/48 hours. I thanked him for his help. I emailed back James and asked him why he offered his services to reach out to him if he had no intention of reaching out to me.

Still waiting to hear from anyone.

Chris explained everything he was doing. He was polite and professional.

Customer: Richard Linzey

We had William Goughan and he was extremely professional and took the time to explain everything he was doing as well as to explain the entire process. He made the entire thing seamless.

Called to cancel service but $199 cancellation fee was ridiculous so manager was very responsive in having tech come out at no charge to fix ant issue and she said they will come out again in 7-10 days at no charge to b sure issue is handled. She said she would compensate bill for last tech that broke our hose when he came out

I was very impressed with my service today. Marco was great! I really appreciated how thorough he was and he answered all of my questions. He did a great job! I really appreciate it.

William G.was an outstanding tech. Clearly explained the entire process and addressed all my concerns.