Ariana Auto Body, Newark CA

Choosing Ariana Autobody shop for my car repairs turned out to be a fantastic decision. The professionalism of the staff was evident from the moment I walked in. They not only provided excellent service but also completed the repairs promptly. Throughout the process, Bill was especially helpful, in keeping me updated about my repairs, the communication was clear and transparent, ensuring I was informed about the progress. What impressed me the most was the attention to detail in the repairs. My car looks as good as new, and the paintwork matches seamlessly. I recommend Ariana Autobody for their quality work and outstanding customer service.

Omar from Ariana Auto Body, followed up after my below review. He assured me that he had spoken to his staff and that the below experience was an exception and that they would try to do better. He also sent me a certificate to get my car detailed and apologized for the inconvenience.

Previous Review

Stay away from Ariana Auto Body if you can, they don't communicate with you at all when they have the car, expect you to deal with your insurance provider to get the supplements approved and most importantly don't do a good job. They had my car (Audi Q5) in for 6 weeks to fix a minor repair, when the car came back, I had to wait another 3 hours for them to polish off defects, a week later the paint started bubbling. Got it back in to get repaired, when they returned it, the paint still wasn't done right and they gave me a filthy car that they refused to wash. This is the worst customer service I have experienced.

I had an exceptional experience at Ariana Auto Body! Extremely professional staff, the service was prompt, and my car is running smoothly now. 5 stars all the way!

I recently had my car repaired at Ariana Auto Body and I couldn't be happier! Their skilled technicians fixed my car quickly and the results were flawless. Highly recommend!

30k for just a paint job? They didn't even look at my car first. Maybe they were just too busy. The parking lot was packed!

Incredible service - organized and professional. Would highly recommend Ariana Auto Body. Very kind workers that make you feel valued as a customer of their business and did an amazing job at keeping me updated on my car! Great customer service and great team!

I had got my car repaired at Ariana Auto Body and I was extremely satisified with their service. The staff was extremely knowlegeable and my car was fixed in no time. Highly recommend!

Hands down the best auto shop in Northern California! I have been bringing my cars here for years now and every time I am amazed by their quality of work. They truly set the standard for customer service and professionalism. Top-tier company with an amazing crew. I recommend anyone to come here for their vehicle needs and ask for Omar - he’s the real deal! Trust me you, won’t be disappointed!

TLDR - Awful communication, car ended up taking 4X the time originally quoted, I had to return the car twice because things weren’t done correctly.

I chose Ariana because of their reviews and because they were a manufacturer certified repair shop. Definitely a mistake. I was originally quoted 4 weeks for the repair and it ended up taking 4 months.

The car was a week old when it was hit by someone who ran a red light. The car being brand new made it very easy to spot damage that had occurred while under their care. From the accident, there was both mechanical damage to the rear wheel and cosmetic damage to the quarter panel and bumper. After it was delivered, I assumed everything was going to the month schedule quoted. However, about 3 weeks in, my insurance emailed them and they said they hadn’t gotten parts yet as they were back ordered. No communication with me that the timeline had been moved.

This became a continual theme where they would promise to communicate and set a new date for completion and they would either only update the insurance company or the date would pass with no update (this happened 6 times). It also did seem like a day or two after I would talk to them about lack of progress, parts they needed would magically be on the way. It was very clear that my vehicle was not a high priority for them.

Finally, when they said my car was ready, I came to pick it up to find that there were scratches down the side of the vehicle, a large chip of paint missing where the front bumper meets the hood, and the rear bumper didn’t sit flush with the quarter panel. They promised to fix these issues. A few days later and they had fixed those issues and I drove it home only to find that the wheel that had been repaired was causing the car to shake at highway speeds. Turns out the mechanical shop hadn’t rebalanced the tires. It had to go back again for that to be rectified.

By about halfway through the process I bought another car and I am very happy I did. When I went to sell the repaired vehicle, it was clear a large amount of grime had gotten on to the light leather during its time with Ariana and I cleaned the whole car with leather cleaner because it was clearly pretty dirty (the car still had less than 200 miles on it when it was hit so it wasn’t from prior use). Definitely would never use them again and would recommend you stay away.

I recently had the pleasure of taking my car to Ariana auto body for repairs after an unfortunate accident. The service I received was nothing short of exceptional, and I cannot recommend this auto body shop highly enough.

From the moment I stepped into the shop, I was greeted with warmth and professionalism by the staff. I was immediately put at ease, and they walked me through the entire repair process, making sure that I understood everything that needed to be done.

The quality of work done on my vehicle was truly outstanding. It looked brand new once the team was finished working on it. They really paid attention to even the smallest details, and it was clear that they take pride in their work, and rightly so.

Throughout the entire process, I was kept informed of the progress of the repairs, and felt confident that my car was in good hands. The entire team was patient and understanding, answering all of my questions, and addressing all of my concerns with professionalism and care.

The customer service at Ariana is second to none. I felt like a valued customer throughout the entire process and was treated with the utmost respect and kindness.

In short, if you ever need auto body repairs, I highly recommend Ariana auto body. They are the best in the business, and you'll be in good hands with their knowledgeable and skilled team. I was so impressed with their service and attention to detail that I will be a customer for life. 5 stars across the board!

Thank you Bill! You are truly amazing.

Just got reminded to leave a review, as I highly recommend going here, even though it’s not 5 stars.
TL;DR, perfect workmanship, mediocre at best communication.
First the good, because this is why I would go here again if I ever have to, and we all know driving in the Bay Area means we probably will!
Workmanship; how the car was looked after while with them; how it was taken, physically and carefully to be recalibrated at Audi and came back to me looking as it did when I got it new - 10/10
Zero faults. That’s what you want in anyone that fixes something that is probably, if not, the most you have ever spent on anything, ever.
That leads me to the bad, they don’t communicate what’s going on, about anything, you need to call them and it can take a while. This can be frustrating, but I hope they are just super busy and spending the time working on doing the best job possible.
I like to leave some negative with some advice for positive: Please just give customers a call and let them share the pain, they’re frustrated at the entire situation, that you’re making money on, so they can feel better about waiting another month. I promise you, you cannot over over communicate enough! Add picture or video progress when you can.
So yeah, go there, but hope they call you instead of expect it.

I’ve been around cars my entire life. I know what a quality body shop can do. If you want the best to work on your car this is the place to go. I don’t normally leave reviews but Ariana Auto Body deserves it. They have made my car look better than when it was new. They take pride in their work and it shows. Thank you Ariana for taking care of all my cars and my friends and family

This guys are in different level if you like perfect work and satisfaction this is the place to go amazing stuff as a bonus