Arm The Animals Clothing, Arcadia CA

DO NOT order from them. We ordered $300 worth of stuff back in December and STILL have not received anything.
They keep saying “sorry we let you down, please reach out to customer service” but we did that several times and they STILL haven’t gotten back to us or delivered out order. Horrible horrible service. Unbelievable.

Horrible everything. Sent several emails asking for a defective item to be replaced. No response. Then they send out a general apology email acknowledging their past business failures I even sent an email after
Receiving that email and still no response. Wow they have the nerve
To offer a 20% disc on all future orders in the email. 20% won’t ever be
Enough to deal with them again. Awful company

Been buying ATA for 10 years and am a huge fan of cat tees! Never had any big issues, luckily, and have even exchanged items twice with no worries. One took 2 weeks, but was all correct. Nobody makes funnier, cooler, more edgy designs than ATA. Love them

They give charity a bad name. Order from The Animal Rescue Site instead.
Ordered a bunch of stuff on November 20th. (for Christmas)
As of December 29, the order has still not been shipped and they are simply ignoring my emails.
Great idea, cool products, horrendous service, shipping and customer relations.

Do not order from this shop if you wish to have your item (s) before 2 months time. They charge a ridiculous amount for shipping, then fail to ship.and may eventually send your purchases. Good message, bad company.

So in the last year I have tried to order twice both times failed very poor customer service not much done to fix it just told sorry it got lost in the mail here’s a refund just in personal find another place for your hard earned money. Oh and one time I ordered a candle and they shipped it to me in the middle of summertime with my shirts which meant everything was ruined because I live in Texas

Love their shirts and have been buying from them for over 2 years. They've always been slow, but for some reason they've gotten ridiculous. They try to use covid as an excuse, but after a year they should have adapted, especially when the shirt is already printed. They're also trying to take advantage of customers by charging 5x of what shipping should be. Exploiting customers, not responding when customers reach out, not shipping for months.that's the ingredients to make a company go out of business. You've lost mine.

If I could leave negative stars I would. I ordered a sweatshirt and I asked for a replacement order two times because I originally received a T-shirt. After that I received another T-shirt. I have waited for a refund for almost a month now and have not seen any of my money. I do not recommend purchasing anything from this company.

I've ordered twice from ATA in the last year. Received product both times in about a month. Just received my hoodie yesterday, Feb 10. Ordered on Jan 20, shipped on Feb 2. Standard quality clothing. Fits as described on their size charts.

Four stars because they seriously need to invest in fulfilling orders quicker. It shouldn't take 2 weeks to custom print clothing.

Overall I'm a satisfied customer.

Scam scam scam!

They will lie to you, keep your money and not send your order.

They do not have a phone number to reach anyone.

The phone number and email address are fake. Tried to reach them through PayPal and my bank, and all the contact information is bogus.

Promised Christmas delivery - nothing.

Went to their “Contact Us” page on their website which says they “ALWAYS answer” - nothing.

Save your money. They’re scammers and are using the love of cats and dogs to swindle people.

Take your money immediately and then never follow through with product. I waited beyond the 8-10 business days as their website stated and no follow-up or shipment notification provided. Terrible customer service.

Ordered four shirts. Only three arrived. Repeatedly tried to get in touch with Arm the Animals to find out when I would receive the fourth shirt. No response whatsoever. I tried calling, emailing, sending messages and posting publicly on social media. Absolutely nothing. When I posted on their Facebook page, they immediately deleted my post so I know someone is looking at incoming messages. This is starting to feel like a scam.

I ordered a Christmas gift for my brother on Nov. 12. They said they shipped the order on Nov. 27, which is fine. They ask you to allow them a couple weeks for printing. However, I never got my order. I have emailed them and given them a full week to reply with no luck.

I just received my second order. I love the cat's holding guns. I'll definitely order again

I ordered 2 shirts, a hoodie and a face mask and everything was all amazing quality! Shipping took a little long, but with a world wide pandemic going on, it’s sorta expected. I didn’t even realize that they also donate some of their proceeds to animal shelters! I’m definitely going to be ordering again soon.

Im so happy with the shirts i ordered one of them was a gift and ordered a incorrect size i emailed customer service they responded really fast. The shirts are super comfortable the designs are so nice. Overall great quality. Great company also! Just to mention it did take a while for them to get here im guessing because of covid (like everywhere else) but when they got here i was happy with my order.

Received my order and I love the quality and designs on them! Also love there doing it for a great cause.

Such a great company! Cool designs, great values, and the company helps animals! What is there not to love?