ARS/Rescue Rooter Plumbing Sewer Drains, Covina CA

Unclogged drain pipe under front porch. He came quickly, and was willing to try my late fathers backwards 30 year old clean out. He was only here for like 10 minutes for only 88 dollars. I'm so happy.

Ronny was professional, presentable and friendly during the process. He was a great representative of your business.

Preventative drain cleaning went smoothly. The technician Dario was very professional and helpful.

Nice guy. Completed work. Insanely expensive. $250/hr was what I was charged at their discounted rate… yikes

I called at 1 pm desperately needing a plumber today, they were here within an hour. And Robert the tech was awesome. Explained to me what he was doing and had it fixed within about 30 minutes. Great service.

Your employees Jesus and Andrew were here quickly.
Explained everything that they were going to and the work was done very efficiently.
Very pleased

Context:
i hired ARS to repair a leaky pressure regulator for my house. They insisted on replacing the whole thing, and while they claimed it would take 1 day, it took 5 separate visits (each with water shutoff) to actually install it. Less than 1 year later, the same regulator was leaking again. Thankfully, they have a 2 year warranty on parts and labor and repaired it for free.

Positives:
- 2 year warranty on Parts and Labor and COMPLETELY painless to use it
- Uron (one of their plumbers) is FANTASTIC. Fast, professional, funny, and MUCH better skilled that some of the other plumbers they've sent.
- On time when they schedule

Negatives.
- Which plumber you get on a job can be a coin-toss. Some of them I've had were not equipped to fix the regulator or do the install (which is why it took 5 visits the first time to get it right).
- The dispatch scheduling can be difficult about getting you an appointment. They seem to not appreciate that some of us have to take off work in order to schedule a visit.
- The plumbers aren't given a lot of info about the job, so often have to leave halfway through to go buy parts and materials. In some cases, there are special tools they need (e.g. Pro-press) and have to go back to the shop to get. This can drag out the process

On the whole, I was pretty frustrated with the experience, UNTIL Uron (the plumber that came by today) visited. He was prompt, professional, saw the problem immediately, made a plan of what he needed to pick up and fix, and went to it. His work looks fantastic and I'm optimistic the work is done well.

Hats off to Uron!

Ruben Amador was the Technician that successfully cleared the blocked drain. He is a legitimate professional who listened to our issue and provided invaluable guidance to avoid this problem in the future.

The level of quality service was excellent. ARS rescue rooter send the tech out so quickly on a sat evening for leak in my water heter.
He was very professional and explained everything clearly to me it was quick fix
thank you for all your help

The whole experience was great, from the first representative that we called, to the sales person, Joaquin, that provided the quote and to Jesus P, the installer’s knowledge and expertise was just amazing. I will definitely use this company again as i truly had a positive customer experience.

Jesus and Eric were awesome. They arrived on time were knowledgeable, kind and courteous of my home and things. They gave me detailed information about options and of installation process as well as new safety code updates. They protected the floors and removed any art and breakables that were in the way of their work path. They finished the installation in about 2 hours and replaced all items back in their place. The installation is neat and tidy and all permit paperwork is being done through them as well. The company was able to get them out to me within two hours of initial call to get life back on track quickly. I definitely recommend them.

Jesus and Dario were personable and did excellent work! They made a very stressful and daunting experience much better. They left the work area cleaner than when they arrived.

Water heater cost 1700 dollars.
ARS charged 1500 to install it.
That's like paying 40 thousand for a car and DMV charging 35 thousand to register it.

Margarito was very thorough, gave several options, was upfront, extremely professional and friendly. He was on time and did a great job on the sinks and repairs. He was very patient with us and worked extremely hard. He is a positive plus for your company and do appreciate all he did.

The are very professional and completed to our satisfaction. Jesus and Dario are wonderful and we appreciate the excellent work

Bo Yang was exceptional at communicating and his service! Can’t say enough good things about the service! I definitely recommend him!

I used ARS Rescue through Home Depot installation service.
Excellent, excellent service and workmanship by Jesus. My new water heater installation looks like a spaceship compared to the old one. I highly recommend.