Ashley, Huntington Beach CA

We bought a tempur-pedic bed from sales rep. Kiana Garcia at Ashley store in HB. The bed was delivered defect as the pictures. (Foot area was up high since it delivered) The foot area does not lay flat and not controllable by the remote. How can anyone sleep all night in this way? We also paid additional 10 yrs care plan when we purchased it.

We called the sales rep. Kiana right when the bed delivered. Her line goes to voicemail all the time by the way. Tried to talk to Ashley customer service and they send us to call Temper-Pedic, and Temler-Pedic told us to call Ashley and said Ashley should get us a new one. We have been pushing around and still can’t use the bed for a week since the bed delivered. The bed costs us 4K and it is still sitting here.

Ashley HB store manager promised us to send a tech over today to fix it and the tech no show. We called the manager and the manager said she can’t find him. So we wanted them to take the bed back and get us a new one. We were even told by someone that getting the bed is like buying a car. You can only get it repaired. So we got a lemon bed? They told us we had to send it back to the warehouse by ourself. (So we have to pay foe the delivery again for return) Unbelievable! Be careful and be aware of this.

If there was a 0 I would give them. -0. I waited 5 months for my bedroom furniture. Had to cancel the headboard or would not have gotten it then. I reordered the headboard almost 6 months ago. I have not received it as of yet. I was told it would be delivered on the 22 of January. NOT! Can’t get ahold of anyone to find out why and when it would be here. I will never purchase anything from Ashley’s furniture store again!

I was thrilled with my purchase until 3 days later I received a phone call saying the base to our bed was on back order and our delivery was being delayed by 3 days. The sales person assured me that the bed we chose was in stock and there would be no delays!

Tyson Davis was a fantastic help in purchasing my new sofa and mattress. He was patient and wonderful in offering suggestions I hadn't thought of. He helped us secure a terrific option that will transform our home!

I had a great experience here with my husband a few weeks ago as we went to look for a new mattress with an adjustable base and a new sectional. We knew we had to invest in good products and willing to spend money. We previously went to the Long Beach store & it was terrible. Sooooooo much pressure to buy when we just wanted to look. I felt so overwhelmed throughout that visit. The guy was so pushy. So even though we live near the LB store, we made a trip out here and tired the HB store and we’re so happy we did. Penny was our sales rep and she was outstanding.
My husband forgot the exact measurements for our living room, but Penny had so much patience and helped us measure and even waited for us to go home and come back.
We ended up getting a tempurpedic mattress with a base and a big sectional. She gave us a great price and the manager (forgot her name, younger brunette) honored the price even though when we were checking out, items were out of stock she made it happen and upgraded a few things. They told us they appreciated us coming out of the way to shop at this store. Just very friendly and absolutely NO PRESSURE. I loved the experience.
We did have an issue during delivery (manufacturing issue), but I contacted our sales rep and she contacted the manager that helped us and wow- I’m so happy she made the delivery happen. Since I was having surgery which I needed to be propped up, she managed to have the item delivered the day before. So thankful! Great experience. So happy we went to this Ashley’s:)

While looking for something to impress my guests before the holidays, I came across this establishment.
Instead of naively ordering furniture from Amazon, I wanted to see it in person.
I was pleasantly surprised when I came into Ashley Home.
Edgar Grijalva was my assistant and the hottest!
He was quite helpful and patient as I walked throughout the store, explaining the advantages and disadvantages of each item.
Thanks to Edgar G, I was able to find the perfect furniture for my mansion just in time for the holidays.
Ask for Edgar Grijalva if you stroll into the business; he is the strongest and will help you find everything you're looking for.
Edgar is still alive and well.

Edgar was excellent in helping us pick the perfect couch for our house. He helped us plan out the living room and even showed us matching chairs. He went above and beyond I'm so thankful for his help.

My parents bought a chair and couldn't bring it home. It took weeks for the chair to be delivered. Once it was, it was crooked and didn't work properly. When they finally had a technician come out, he was rude and dismissive. All of this and they had paid for the extended warranty. Poor product and poor customer service.

I had the best experience furniture shopping at ashley’s, Alma was so incredible resourceful and helpful in designing my home. She sold me my tempurpedic which saved my life. I plan to go back to her every time I need new furniture. She made me a customer for life.

On May 30,2021 I purchased many pieces of furniture at Ahsly.
All of them were delivered on time, but a headboard was not delivered on time and furthermore three times of delivery were failed due to a couple reasons.
Between Ashley and myself there have been conflict over the headboard.
When Ashley stoped delivering the headboard to me, I asked help to BBB.
BBB sent the first letter to Ashely, but Ashley did not do anyting.
When BBB sent the second letter to Ashley, Ashely contacted me to solve the issue.
The employee, Mr. Nathaniel Marsh, helped me to choose a new headboard and I chose one and Ashely delivered two days later.
Now, I got my headboard finally.
I appreciate BBB and Mr. Nathaniel Marsh of Ashley Furniture.
Thank you for your help!

Penny was the best sales associate I have ever had the pleasure to work with in a furniture establishment.
The selection, quality and availability was top notch.
I would recommend this location and establishment to anyone.

Thanks

DO NOT ORDER FROM HERE. I ordered at least $10,000 worth of furniture and the delivery was rescheduled 6 times. I still have not received my order. Horrible customer service. I don’t understand why they can’t just be upfront with us about our order. The store manager we called on the phone about delivery rescheduling was rude and kept laughing at me for asking about my order. They already took my money too. A waste of time and energy.

Sorry but will never shop here again! We went to pick out a new bedroom set, the sales lady told us everything is in stock and will have are furniture by Nov 14, it’s been over two weeks and we just got our bedroom set and when it arrived there’s a dresser missing, the delivery guy tells us that it’s on backed order, 2 days ago I confirmed with them and they said all my furniture was gonna arrive, they should be upfront with there customers and let them know that there factory doesn’t know how to manage orders and keep track of furniture, very disappointed

Great experience at Ashley Home Store on Edinger in Huntington Beach. Agnes is our sales rep and was very knowledgeable, professional and friendly. I canceled an order last week with One Stop Furniture due to waiting 6 months. Agnes could tell me which day each piece or furniture we were interested in would be delivered. She got us a great deal and had our furniture delivered 2 days later, from the order date. Outstanding service and I am very pleased!

READ THE ROOM. The furniture was lovely and good price but the salesman almost UNDID the sale several times by ignoring that I am disabled, (Obviously) and could not keep up with His running toward the items we requested. He was 'selling" me from 20 feet in front of me, while facing forward. We did buy the couch and love seat but really feel like we were mowed over.

Agnes and the Ashley’s Furniture staff made making a couch selection fun and easy! They offered great customer service and answered all my questions. I will be sure to go back for my next furniture selection

Sales rep Maja was very helpful, went out of her way to make sure we had everything we needed and found exactly what we were looking for. I only say 4 stars instead of 5 because Ashley jack’s their prices up for Black Friday deals just so they can discount them. But we still feel like we received a good deal.

Edgar was incredibly helpful when it came to helping find the dining set. He walked me through the floor and helped me figure out what set would tie in to my interior design tastes. I highly recommend Edgar!

DO NOT BUY TEMPUR PEDIC MATTRESSES HERE! THEY ARE SCAMMERS! They lie to you that they have 90 days return policy and then they refuse to replace it or take it back. Even though Temper pedic themselves offer 90 days return and exchange! THEY ARE LIARS AND SCAMMERS. Read reviews before coming here and bring your money somewhere else!