Ashley, Palm Desert CA

I bought a recliner 2 years and 8 months ago. The leather is peeling off already. I also purchased the protection plan. What a mistake. They won't even send anyone out to check it. Do not buy there. Do not purchase protection plan. I will NEVER buy from Ashley again. I will also advise everyone not to buy from Ashley either.

3 time buy furniture from them all 3 times I've gotten the insurance * that covers EVERYTHING * they say do not get it I promise they will bring up one thing or another every single time it's a FRAUD I am mad at myself the most for trusting them a 3rd time paying extra for that useless insurance and end up with broken furniture

I had the pleasure of meeting Miranda for the first time I bought an entire house with the furniture for my clients. Excellent service.she knows the product and she works hard to make sure that you get what you're looking for. Miranda and the management team were amazing watching all the inventory to ensure it came in on time so I can complete my clients house. My clients absolutely love their home and they are ecstatic to share the space with friends and family. Thank you so much. I will buy again from Ashley!

If I could leave 0 stars I would, unfortunately I had to put 1 to even leave a review. We had an absolutely horrible experience with Ashley’s Furniture Palm Desert, CA store and are sadly still dealing with the situation months later. I can 100% say that this is the worst customer service I have ever received. My fiancé and I bought a bedroom set from Ashley’s as well as a mattress etc. And only a few weeks and $7,000 later, our brand new $2,100 mattress was deemed faulty by one of their own technicians. Thank God we didn’t go with the $10,000 mattress they were pushing us on. We had not even had this mattress for two months before it formed a dip and sunk completely to where the Ashley’s mattress technician gave an official report that they indeed sold us a faulty product. We have been going through months of back and forth with them, they refuse to give us a refund for it as we do not trust them at all and therefore do not want to exchange for the same or more expensive mattress which were the options they gave us, their furniture is completely cheap, customer service is so unhelpful and rude. They then told me I can pick the mattress I like, but since it’s cheaper, I would still owe them $2,100, even though they are the ones breaking contract law since THEY SOLD A FAULTY PRODUCT WHICH HAS CAUSED INJURIES. Completely illegal. I asked for a refund so we can go elsewhere as we don’t want to buy from them ever again, as again, they sold us a faulty product which was so bad, it leaves me to wonder if it was even new in the first place. This is the worst furniture I have ever received, as I am pregnant and have been sleeping on this extremely uncomfortable and faulty mattress in which is now causing me back injuries and has greatly exacerbated my fiancé’s back issues, and still months later they won’t even help me deal with corporate, they said they will not issue a refund in their store, it’s up to me to call corporate, and their manager refused to even speak to me. I will never buy here again, and I would recommend going anywhere else but Ashley’s Furniture to receive actual customer service and products that will most likely be a better price, NOT FAULTY, and better quality as even when they do sell a faulty product, they don’t seem to care at all whether it’s causing you injuries, pain, or frustration, they refuse to make their own mistakes right with the trusting customers.

The manager who helped was nice and polite. The desk ladies not so much. The call center hasn't fixed the errors on my account in their system after numerous previous attempts. Had to pay cash because no one could figure it out. Then the desk ladies looked appalled that I was paying cash. Green crisp bills. They almost wanted to say they couldn't accept the money because then they'd have to walk and get change somewhere within their office. They were not busy, I was the only client standing in front of about 7 -8 ladies who all had an opinion but no solution. A little annoying for me as a customer.

As always the sales woman was nice and helpful, I would recommend them. Our delivery will be in 3 day's which is perfect

#3 June 2022 We purchased from Ashley Home store once again along with sales associate Miranda once again! We bought 3 beautiful bed sets for our daughters. Miranda was a rock star to work with! Thanks again for everything.

#2 May 2022 We purchased the most comfortable and beautiful couches with sales associate Miranda. She was knowledgeable, sweet, professional, and extremely easy to work with! We would definitely recommend her to everyone as well!

#1 We purchased a beautiful bed, 2 night stands, and a mattress from Ashley Furniture in Palm Desert. Our sales associate Monalisa was absolutely a pleasure to work with! She was so friendly, professional, had lots of patience, and never once did she pressured us to purchase anything we didn’t want or need and we truly appreciated that. We’d definitely recommend her to everyone!
Thank you again, The Zabalza’s

Great furniture, horrible costumer service. I ordered 2 bedroom sets and bar stools from Ashley's. It was all on back order, which was not a problem as I agreed to wait. They called a month later stating they got all my stuff early and wanted to deliver to me that weekend. I emptied out the 2 bedrooms of the old furniture and got rid of it to be prepared for the arrival of my new sets. The day of the delivery, no one called, no contact, nothing. When I called Ashley's to ask about my pending delivery, everybody was confused on what delivery I was talking about. Spoke to 4 people and they were all confused sharing my items would not be arriving for another month and a half. Now I have 2 rooms with no furniture for 1 and a half months. Finally my order comes, and they deliver everything, except they forgot to tell me there are missing items and pending another month and a half. One of my beds was not installed properly, and they did not even leave me all the screws so I can finish installing them (even though I paid for full installment). Every time I call, no one seems to know what is going on, sometimes extremely rude. I do love what I got from them, but such a hassle and pain I doubt I will go through them again just because of all the run around and lack of good costumer service.

Awesome staff thanks work with you based on your budget and finances. This is my second time going back to Fernandoin six short months, and I will definitely be back again soon!

I felt the hostess was a little rude once we walked in. We were looking for a sleeper sofa and she informed us that they were scattered throughout the showroom but most likely we're not in stock and be up to 12 weeks for delivery. I didn't mind that. But later when we ask somebody else a specific question about a sleeper sofa he stated they don't have any on the showroom floor. So we wasted our time.

I walked into Ashley Furniture and asked for Brenda Topping who took care of my first purchase with Ashley. She was so pleasant and efficient, that I looked forward to working with her again. I asked the 4 gentlemen who were waiting in the vicinity of the front door if Brenda was working and they assured me she was. Then I had to ask them if they could go and find her for me. (I shouldn't have had to ask). At first they just said they couldn't find her - but it didn't appear that they tried very hard. Then I send Brenda a text telling her I was in the store and looking for her. She said when she returned from lunch, the gentlemen up front told her someone was looking for her. After a while, we both wandered into the same section of the store and connected. This should not have been this hard. I understand there is a rotation among the sales associates for customers who just walk into the stores as there should be. However, if a customer asks for a specific sales associate, a little more effort should be used to connect them. After all, if a client asks for someone specific, it is very likely that the particular sales associate is the reason the client came to shop in the store again. It certainly was in my case.

I ordered a dining table and purchased set up & delivery. When arrived delivery driver had a huge box and was proceeding to leave at my front door. I showed him the receipt of “setup & delivery but he continued to tell me that’s not what he had on his order. He instructed me he could leave it or take it back. He wasn’t rude but he was very a bit insensitive to the fact I was holding a receipt in my hand that said paid for set up.he said he was not able to assemble it for me. I decided to have them leave the box with the hopes my husband will be able to assemble it. I was very disappointed and said I would like a refund for the delivery & setup fee. Which He called and spoke to someone to authorize that. I was looking forward to having my table ready this evening as promised. I called the salesperson that sold me the table & he was helpful but did blame the mixup on the warehouse. I don’t like to complain but feel like perhaps I could get something for this disappointment, perhaps store credit ect. I highly suggest anyone that orders from them confirm with the delivery prior exactly what is getting delivered so you can avoid this in the future. I hope that if I purchase something else from Ashley’s that it doesn’t happen like this again.

Ordered pricy queenbed with foundation and head board. Sales person suggested box spring too. When delivered we realized the mattress was too high to get in and out of bed and covered 70% of headboard. When we called that day they called back and said no refunds. Annoyed that salesperson sold the box spring and now we have to pay to get it picked up from outside source. Lousy customer service. Will not shop there again.

We have been Ashley Furniture return customers since moving to the Coachella valley many many years ago. We seem to always find what we are looking for at Ashley. We are now passing on our experiences with family members. We are still pleased and enjoy our furnishings. I also would like to express our gratitude to our sales consultant Mr. Jose Pinela. Thank you for your patience, your ideas, knowledge, calculating numerous prices, giving us time to look and decide what we wanted, making sure we took our time, seeing to our comfort and for negotiating the best possible price. We definitely left the store pleased and satisfied. This is why we are return customers. Again, thank you Ashley!

The people are sweet and nice- they have no control over the quality of the furniture.

That being said the quality of the furniture is ridiculous. Spent $2000 on outside patio furniture and it’s already disintegrating after 15 months. They only warrantee a year most likely knowing their furniture falls apart after a year.

Bought a bedroom set and the frame of the bed came with bed bugs! Never again! This place doesn't deserve a single star.

We were very happy with the knowledgeable team members who helped us make a decision on our purchase. We definitely will be back again!

None of the sales people had any joy, smiles or enthusiasm. I bought a recliner anyway because it was very necessary and there are no other places to look in this area. I did not feel very welcome.

The store was very neat and clean David was an excellent sales person I enjoyed the experience and we got what we were looking for and got a good deal on it I would recommend the store to friends and family

Juan was our salesman. We asked for him because he gave us great service with a bedroom set we recently purchased. He gave us great service again and another great deal with our living room furniture. I will certainly return to the Ashley’s store for all of my future furniture needs.