Ashley, Gilroy CA

Joe is always very help and friendly! He’s helped us many times and we’ll keep coming back to him.

Nice selection of furniture items. Very helpful and friendly staff. They are not too intrusive and are helpful for measurements and looking up furniture specifics, such as fabric choices and other options.

Great People And Even Better Customer Service The Ladies In The Office Are Amazing! Great Variety Of Furniture. Pop In And Say Hello.

Our customer service with Mariela Olvera was#1 customer service.very professional and not pushing.great attitude.when we go again I want her

I received the worst customer service here. So, I found a sofa I liked in store, but decided to look up reviews first and do some research online. But, I found the exact same sofa cheaper at another retailer online, so, I called the Gilroy Ashley store to inquire about the item and the salesman I spoke with refused to price match the sofa saying the price online was "too cheap". I asked him about the Ashley Price match Policy to which he doubled down saying, "yeah, I'm not gonna do that" (price). When I asked to speak to the manager, he said "she's not here now" "and she'll tell you the same thing" and ended the call. Ashley you lost a customer who was ready to buy.

Great selection of Ashly furniture. The building is large and well stocked. Most of the sales people are knowledgeable, although the day I shopped the sales person was new. They still did a great job of asking me if I was looking for anything in particular and took me to the area I had talked about. Although I didn't find what I was looking for this trip, I have purchased items from this store. Their delivery was on time and the men were careful of doors, walls.and the hardwood flooring. They were efficient and unpacked the items gave me all the paperwork and took all the packing material with them. I would certainly buy from this Ashly store again.

I have purchased multiple items from Ashely's because I trusted their quality. I understand there are protocols to exchanging and returning items; however when I purchase the "best" quality mattress and in less than 3 years it became the most uncomfortable sleep and wake up with knots in my back. I called customer service explaining the problem but because it wasn't visible there was nothing they could do. I even purchased a couch and less than a year later the cushions flattened. It's very disappointing because I trusted their quality and now I'm stuck with worn out furniture that should have lasted so much longer.

Love the help and the discount they gave us. Only bad thing is that due to COVID-19 and the Delta varient my new sofas arrive in a few months.

Great experience from the moment we walked in. Jose greeted us and pointed us in the right direction for sectionals. We found exactly what we wanted at just the right price! Looking forward to adding this piece of furniture to our home.

The salesmen are helpful, not pushy. We purchased dining set and after found the same set was cheaper on the Ashley's website, I returned to store and asked for the price match and they matched it.