Ashley, Emeryville CA

Manager was very nice i can’t remember his name but nice and very helpful. Ms Roberta was so helpful nice and patient. Everyone in the store was so great shop there you won’t be disappointed I’m telling you. Their so awesome. And I love my bed. I got a queen mattress and will be going back for my bed frame later.

I arrived at the store, there was a guy at the door who greeted me, “welcome to Ashley” I asked where were the mattresses, he lead the way. He eventually proceeded my order, got me discounts on the order and delivery and was a nice guy. However, I would have rather given my business to a female worker rather than a male. But it was late, I was tired and I didn’t know how to do that and not insult the male.

The Emeryvile store was great. Professional, polite and a pleasure to work with. Do not go to the rohnert park store. I did not trust the interaction I had with them so I took my business elsewhere.

Excellent experience from being greeted and directed on entry, getting helpful, friendly and believable info from Jimmy our sales person, through ringing up the sale. Nice store. Good layout. Great prices.

AVOID!

Slow, rude salesmen, no one knows what’s going on or how to do anything. Truly embarrassing for Ashley.

I bought a sofa chair here put it on my card, 3 days later my card was compromised. Got charges I didn't make.

Very friendly and helpful staff! Just got my delivery as promised. Definitely will recommend Ashley to friends.

Jimmy and Jamica are both excellently good to me and made my experience here at Ashley Furniture in Emeryville CA another great experience, together with their manager; Mark.
Great job guys! Best team!

My wife and I were looking for a sofa for our cabin near Lake Tahoe. We went to the Emeryville store and were promptly greeted by someone who asked what we were looking for. She pointed out the area where the sofas were and we found one that would work for us.

We went to the saleswoman and told her we found a sofa, and that we would like it to be delivered to the cabin, and she said they do deliveries their 2x a month, and looked to see when it could be delivered, She came back with a day about 10 days away, which was perfect for us.

All in all it was a good experience.

James was very helpful and made the process really great! I will be returning for more furniture in the future.

I would like to say thanks, and I'll be making a decision soon to make the another purchase from you.

I have purchased furniture from Ashley several times and have always had an excellent experience. Customer service is outstanding and the prices are just right. Delivery was scheduled promptly and the guys set up everything for me. Great experience!

Amazing customer service! Highly recommend! Fernando, Mark, and Star were attentive, listened, provided options, were courteous and kind. Knowledgeable and thoughtful of products. They made the whole process easy and enjoyable. Will definitely be back to purchase the remainder of my furniture!

We couldn’t find what we wanted but Zula went above and beyond to make sure we got a replacement; we were indeed satisfied with the service she offered us.

Came here for a new couch, not really knowing what we were looking for. Mary Ann was very helpful, and helped us find exactly what we wanted! Great experience.
Just a tip if you get the delivery - they start calling you telling you they'll be there in 10 minutes over an hour before they'll actually be there, so you should just ignore the automated calls until a human calls you.