Ashley HomeStore, Santa Ana CA

I came to store and order all my furniture worth of 10,000$, and they said the delivery is on 2-16 which was fine. On the delivery day I received a call from the driver to let me know he is on the way 30 minutes which was good for me, 4 minutes later the dispatch said we’re here and we going to Wait 5 minutes and then leave. I tried to explain to here the driver said different time she hang up on me disrespectful and dishonest. I ended up sleeping on the floor for more than a week with my pregnant wife. Believe me if you care about the money you paying and care about your loved ones. DON’t go to Ashly, they will not deliver on time as usually

I'm not happy with how the store’s shipping. And 3/4 times, something will happen. Ex. I just revived the bed frame, and it missed a bag of screws. Then I have to sleep on the floor for a week to let the store ship the pack of screws. And the outdoor table delivered same time with the bed, and it has 12 crews, one of them doesn't fit. Anyway, the purchase experience with the store isn't good.

* imagen everything is made in Veitnam, but the factory belongs to a Chinese company. Lol.

Hopefully this will get someone to call me back. I have called and sat on hold day after day I ordered some leather couches back in November they never arrived I called and they were delayed the new date was 01-09-21 no show, left message, no call back called back, called again after 52 minutes on hold the person on the phone was lifeless, all he could do was create a case number 02222953 and said "they will call you back within 2 days" that was on the 5th waited and waited days Zero call back. I called Friday the 22nd left a message after 43 minutes on hold zero call back, I called today sat on hold for 41 minutes finally a lady answered gave her the ticket and case number she said let me find out what is going on and then the call got transferred to a survey, in other words she hung up on me and sent it to the survey. At this point I paid $4100 cash in November for some couches that never arrived and the company has never contacted me, hopefully this will get someone to call us I am done sitting on hold leaving messages and begging for help. Order no. 180699000

The worst customer service and management ever. The store manager "Navid" has a very bad attitude and is extremely rude! He only care about $$$ and nothing else. The sales manager does not know much about the products! Seems like bunch of kids who don't know what to do run this store. If I could give this store zero stars I would do that.

Had a good experience buying several thousand dollars in furniture from Josh. Shop on major holiday and you can save 50% on your purchase if you talk to the sales reps. I got the bedroom set in the picture for $2400 total.

Was helped by Danny T.and Navid. They were great and helped us get a great deal on two beds for my wife and son as well as mattresses. We have still yet to get the items delivered but so far it was great. They also gave us a $200 gift card for our business!

I am giving 5 stars because this team worked very hard to help me get what I wanted. I had a budget when I went in and the manager worked it out to accommodate my budget. Big thank you to the team member and her manager.

This the Best Store. We had been in a lot of stores and didn't get the Serves like Ashley Furniture in Santa Ana. Thank you Romeo

Tina Nguyen, sales professional, is outstanding. Great experience, great price, matched another piece I have, She fought for me to get a special discount. Romeo, the manger, hesitated at first. He listened, seeked to understand and made an executive decision. Through his leadership, he agreed, He went above and beyond. Great experience - thank you.

I came in very late on a Thursday before Fathers Day and was very patiently helped by Danny. He was so thorough, friendly and informative. He helped me picked a nice set of sofa and was able to rush delivery to have it come by that Saturday! It was great!

Thanks for all your help Danny! I’ll definitley come back for my next furniture needs!

Worst place worst place worst place super pissed super super pissed don’t ever go there. VERY RACIST AND RUDE. DO NOT RETURN THINGS. TELLING CUSTOMER TO LEAVE AND NEVER COME BACK.

Danny was great. I knew what I wanted but he was very helpful and informative. I decided to purchase my couch a different day hassle free.

Horrible experience! Worker Named Rosario tells me a deal that I like so I take the deal little do I know she was just telling me lies. Talked to the manager and was just a very rude person. Make sure everything is in paper before signing because they just lie DO NOT BUY FROM HERE!

0 stars I bought furniture and I noticed that they are not on schedule it’s not good the day a price and the give you another price the they change the prices and make you go through a lot of stuff and the are not good in everything there is better places then then the furniture they sale is bad and the material is not good 0 stars for Ashely so don’t buy from their you ask for help and they won’t help you they say I don’t know or make up a lie

My name is José Luiz Ruiz, I want to thank Evangelina & Navi for their great service, and we will gladly give you another visit soon.

Thank you,
José Luis Ruiz

Bought a 5k mattress and after one year it's all failing apart. I called and they would not honor the so called warranty. Stay away and purchase your home furniture from either Wayfair, Houzz or Overstock. They have WAY better pricing, selection and customer service. Avoid there over priced furniture and stop by there large overhead expense buy purchasing online. All there furniture is also particle or MDF and wil fall apart. Try Avocado mattress, they honor there lifestime warranty and all there mastresses are organic.

Well this place has some killer furniture and beds. But best beware, they are known for failing to deliver purchases and not upholding their end on returns credit too. Just make sure that all the delivery details are hammered out before finalizing everything.

It's well stocked and furnished, clean and organized, with excellent staff who possess polite customer service skills and know what they are talkin bout! How bout that!

Juan Trejo was extremely helpful and attentive. He made sure we were satisfied with our choices. We went in with the intentions of just a sectional couch but couldn’t turn down a 14 piece set. Juan even walked around with us to select each piece individually. Would highly recommend this store and Juan.

Thank you to Romero and Tina! To two are an awesome team. Tina has great taste! Romeo was so nice and easy to work with! I would recommend them to anyone who’s looking for a great deal. I promise if you walk in and ask for Tina your in good hands! Way to go team!