AT&T Store, Monterey Park CA

I moved my service from t mobile to AT&T and the team went above and beyond to help me. They walked me through every step! And saved me money also! Thank you for assisting me with transferring everything over to my new phone! You guys are amazing! And I appreciate all of your hard work! Best AT&T experience & team!

We went there cause I got the service from a third party. Once there we discovered that the guy (contractor) lied and used our name to connect more lines. Good thanks we decided to go to this store instead of Sam's club were we made that contract. The employees at this store went the extra " 5 miles" to help us. They let us know that they won't going to let us go without resolving our problem and they did what they promise.the manager and a young man called Misael work hand to hand to resolve our problem. The manager even pack our items, print a return level and tape our return for us to take it to the postal office. That's what a real costumer service is. Thank you guys you make us believe that there is still good honest and good costumer service.

Maria The lead Has the Best customer service love the way she multitask and makes sure customers are welcomed. She has very good patience. She is very helpful. Best Person To come to when you have problems with data transfer and emails. I recommend for you guys to ask for her.

Had at&t through my mom's account. She came in by herself to do something to her account and must've been signed up by 1 of the sleazy salesman to At&t direct. She was getting charged $70 a month and couldn't cancel. Everytime we'd call At&t they would stonewall me. After having canceled our accounts for 1.5 years she is still getting charged. I'm pretty sure this is fraud and qualifies for a class action lawsuit. My mother also went to the east L. A location so I'm not sure who signed her up for these services, but either way this is an unethical and horrible thing to do to a customer.

Very helpful workers, they don't let many people in at the same time due to the virus. They wear mask and have sanitizers around the store

I love this store! Ed, Monica, Anthony are the best.no long waiting either!
Am disappointed tho that none of the old reps are there. They all left. I need to find Anthony again.

Great customer service. I went in to help my sis with a phone. Made an appointment Sat at 10am and was helped as soon as I walked in. Anthony S.is a no nonsense rep and was very honest. Told me about the best deals for me and my sis. The best part, my existing phone was good but the port wasn’t charging as it should. Anthony knew what was wrong with it before I finished telling him about it. As he was helping with the purchase, he asked for my phone and cleaned out all the lint out of the charging port. My phone is working like a champ now.

Thanks Anthony and AT&T. I would recommend this store.

Customer service at this location is thee worst ever!
Davi the sale's rep seems to have a problem with customer service. I walked in polite and courteous I greeted him. He greeted me. As I explained to him that I was returning a device that was ordered incorrectly. He said there was going to be a restocking fee, even though the device was ordered incorrectly by an AT&T agent. I agreed to proceed with ordering the device, however, he made every single excuse not to proceed to order the correct device I wanted. He kept wasting time looking at other stores that had the device when he could have simply made an online order for the device, returned the wrong device and proceed to make me happy. He continued to make excuses why he didn't want to order the device or take back the device I wanted to return, which is brand new (never been opened) and wasn't even my mistake.it was a mistake by the AT&T agent that ordered it. Highly recommend doing business at a different location, which I ended up doing!

Nataly has great customer service, great personality. Great store to walk in they all great you with a smile.

Great customer service. Sales was very professional on answering all my questions. Highly recommended.

I don’t know if this store got this problem or question all the time, or if they are frustrated with COVID, that they have just become insensitive, but I do NOT have a laptop or a computer with itunes, and only own a Chromebook, but my cell got disabled, because my baby daughter was playing with the phone and managed to disable until connected to itunes. They didn’t even say sorry for my problem, they were just fast to get rid of me. “We can’t do this or that. You need to connect to itunes. Go find someone. ” Like rude much! Whatever. If they don’t care about me, they won’t care that I gave them a low score then either.

Nayeli was truly an amazing help with connecting a new phone for us, she answered any and all questions I had! Thank you guys so much for the fast and easy setup!

Avi was very kind and helped me out with my questions. I needed to purchase a screen protector and case for my upgraded phone. He put on the proctor and case for me. I received great service from him. Thank you Avi.

The sales person was very professional and caring. During all my visit she kept her social distance and follow all the Covid-19 safety guidelines and at the end offered me to use the hand sanitizer the store provided. Thank you!

What a joke SERVICE is no longer available. I was told that they are to SELL and not service or assistance.

Robert and Mervat where so wonderful helping me exceeded on helping had a wonderful experience in store

Mervat and robert wdre very professional and took their time to help me go through with switching the data from my broken phone to my replacement phone.

They kept their high standards for customer service uniform for all the customers who were coming in the store.

Juan was extremely helpful with assistance with my phone that I needed to fix. He was also extremely helpful with additional questions about my account. Thank you!