AT&T Store, Oxnard CA

I was returning a charger that I didn’t need but purchased and while returning it (I paid in cash) the assistant helping me asked for my ID and AT&T account information. These two informations are unnecessary for my return since I paid in cash.

Edit: returned when the manager was on duty and my problem was solved within 30 minutes.

Five stars for representative Hugo, he helped me navigate the clusterfrack that is AT&t's "support" he did everything he should have and I'm extremely grateful for his help. However, the higher level technicians had no clue as to fixing my problem. The simple task of converting a SIM card to an esim in a compatible phone.

I love the customer service at this particular location, it wasn't always easy before Hugo and Axel got transferred their. I really appreciate how patience and sweet they are!

Very poor customer service experience.

I initially asked when I went into the store if they were a corporate store, I was told they are a retail store and why does it make a difference.

That was my first red flag,

Then they were unable to look up my account with my social and insisted that they needed the phone number But my phone wouldn't turn on and I didn't remember the phone number.

Second red flag

I further had problems getting through to customer service to try to get my phone number so these guys could take care of the phone.

3rd red flag

Needless to say it degraded from there.

I left in a huff and went to the corporate store where I had a much pleasant experience starting with the fact they had NO problem looking up my account with my social.

Oh and don't worry guys, as I was walking out the door I had already The decision to leave and not come back before it ever came out of your mouth.

My frustration was not directed at you it was directed at the situation and that's the part that you missed and overracted to.

The gentleman that assisted me was great. He was polite, respectful, knowledgeable and, he was quick.

I waited too long so they couldn't solve my issue, and then, they send me to the store on Rose Ave.and Gonzalez Rd. Don't go here if you want to resolve something right away…

Santiago was extremely helpful with my changing circumstances and helped me to get the new cell plan that provides me with the best service. I am very happy and my wife will be too.

Kristina from 3/13/2021
Was so amazingly kind I so loved her and helped me in everything I needed and I was so satisfied in every lil thing I needed how it goes works or if anything I needed she was there for me and help wooow she’s super dope and very ver friend kind amazing I’m so over whelmed and super happy thank you again Kristina for everything and ur help
Always Antonia toni for short carrillo

Christina is absolutely the best! She helped me out so much. Even when I kept asking her questions as she was trying to do her thing she was on it answering all my question at the same time. I didn’t feel like I was just there in my thoughts she was very interactive the whole time. Thank you. For sure will be going back to her when it’s time to upgrade.

Best Decision I have ever made! I am new to At&t so far loving it specially with the great customer service I had with Kristina she’s seriously the best! She answered all my questions and took the time to explain to me detail by detail was really understanding I just had the best experience with her shes really the best and is super nice! You can always count on great costumer service with Kristina!

Customer services was amazing! Kristina was so helpful and explained everything. Highly recommend to go see Kristina for any at&t service.

RSC completely avoided me by helping a friend/family member's account. I was genuinely explaining who I am and what I needed to be done. I arrived at 7: 30 pm on March 30th, 2021. I will be reaching out to upper management regarding overall experience.

Kristina provided great customer service to us. We go back to her every time. Upgraded our phones, got my mom a new line and was even able to finance a jbl speaker for 15 a month! Amazing! Thank you att saviors you guys are wonderful!

Kristina is the girl to go to definitely recommend going to her for any service so helpful and kind and will answer any of your questions or concerns! Btw she deserves a raise! On top of everything and is good with having multiple customers as long as she gets happy customers in and out of the store! Yesss Kristina you are the best employee keep up the good work next time I need something I will be going back to her! Thank you for your service

-Jimena <3

Kristina G is awesome! She was so knowledgeable about the products and prices and very attentive to us. This woman deserves a raise lol:)

Kristina gave me such amazing service! She was so empathetic and reassured me that I was in good hands after I described my previous carrier horror story. She went above and beyond to make sure my plan would be the best for my situation. So glad they have good employees like Kristina! She made my experience so much better and I have recommended so many people to her specifically.

Kristina was friendly, helpful and knowledgeable. She assisted me in transferring all of my information to my new phone. I would highly recommend her and this location.