AT&T Store, Atascadero CA

DO NOT GO TO THIS STORE. SAL WILL LIE TO YOU AND YOU WILL BE LEFT HOLDING THE BAG. I ORDERED A PHONE ONLINE AT AT&T. THE LINK TO VERIFY MY ID DIDN'T WORK AND I WAS TOLD TO GO TO YOUR NEAREST STORE TO HAVE THEM VERIFY YOUR ID. SAL TOLD ME HE COULDN'T VERIFY MY ID BUT COULD MAKE THE ORDER HAPPEN. 10 MINS LATER MY PHONE IS ON IT'S WAY. UNFORTURATELY, HE REORDERED MY PHONE AND AT A DIFFERENT PRICE WITHOUT TELLING ME. INSTEAD OF PAYING THE ONLINE PRICE OF $2.00 A MONTH I'M PAYING $17.00. ATT SAID THERE WAS NOTHING THEY COULD DO ABOUT IT SINCE IT WAS A STORE PURCHASE EVEN THOUGH I HAVE PROOF THAT WHAT HE DID. SAL ALSO TOLD ME I NEEDED TO CHANGE MY PHONE PLAN. WHEN I INQUIRED ABOUT THE COST DIFFERENCE, HE SAID IT WOULD GO DOWN. WHEN I GOT MY BILL IT WENT UP $50.00 A MONTH. AFTER CONTACTING ATT THEY SAID MY OLD PLAN WASN'T AVAILABLE AND THERE WAS NOTHING THEY COULD DO. DO NOT GO TO THIS BRANCH. THEY WILL SCREW YOU HARD OUT OF YOUR MONEY.

Sean was amazing! Very knowledgeable, attentive, and prioritized my experience. Thank you Sean!

We first met Sean in the Paso location when we were looking for ways to reduce our ATT bill.
Sean gave us some options to consider.
We next met Sean in our local ATT store and he and Sal came up with some great ideas.
We both have new phones for just about the same price but we are now working on the DirectTV part to lower our monthly bill.
Thanks for all your efforts.

Update: Apparently, the keys to open were unavailable. Sal finally opened up at 10: 30 and took care of my issue. Thanks!

Original review: I’m sure the service would be fine & dandy - if there was anyone here. Opens at 10am? Nope. I’m right outside at 10: 15 and the place is locked up tight. How disappointing.

Just wanted to give a shout out about Sal. Worked with him today to get a new phone and he was awesome. He had three customers he was working with at once, so impressed with his customer service while he was the only one in the store, give this guy a raise!