AT&T Store, Ontario CA

When you go to the store ask for Holley! I had million questions about my account and my new iPhone and she kindly answered all of them! She’s super bubbly has a great personality and she knows what she’s doing, I’ll definitely go back to the store!

5 stars for the great service and the smile! Holley was great, she's the go to representative here!

Came in last week to warranty a charging cable that stopped working. It had to be ordered so in the meantime, they made me BUY a loaner. Once my new one came in, they would not refund my loaner cable hahahaa trash place, trash phone service (5 mbps speeds when im two blocks away from their cell tower), trash company.

Thanks Holley! I went to help me with my phone that was not working, she very kindly helped me. I loved the service and I am very happy. If you go to the store ask for her

Management doesn't have the ability to handle or resolve any issues. She lacks experience and has no knowledge. Rude and SARCASTIC.

Deja is the best! She was extremely helpful and funny. She made our shopping experience great when usually I dread coming into the store.

I want to say ATT as a whole is great, every time I go to this location it’s subpar service, however I came to the realization that this location has nothing but crooked employees that work there, they added a a dish service on my account stating it was free, I refused it and due the long wait time to get my daughters phone (16) I walked outside and in that time they gave her the phone, when she signed for it they added the dish which I initially refused, I kept getting fees for a service I didn’t approve, when I went in this location to cancel and ask for reimbursement they knew which employee it was and stated they were aware of this happening, the rep that was helping me and the manager stated I would need a couple days for them to figure it out, it’s been months, so needless to say, this location has a reputation for being thieves, and I’ll go to any other besides this one

Read your review about this store and disagree. I have been at the store 5 times now and all I want is my refund receipt to match the charge on my account twice. I can’t seem to get that from them. The charge is $68.37 and the refund is $58.50? This does not make sense to me? I will not be shopping at this store anymore.

This is the second time I've visited this location and each time I was met with outstanding customer service. The first time I went in it was to help my elderly father upgrade and reduce his bill. The service provided by Diary was so outstanding that after a less than favorable experience with Tmobile I went in again to see what AT&T could offer. Nathan helped me this time and provided the same top notch service I received prior. So after 22 years with sprint/Tmobile I switched to AT&T.

I refuse to even lie. I hate coming here I feel like I haven’t ever gotten help or it’s been packed and taken hours. My husband came in a few days ago to upgrade my phone and get my son and husband an Apple Watch. The young lady who helped us was AMAZING. She needs/deserves a raise. Her name is Deja and she was so sweet and funny and kind and patient. She knew everything there was to know as far as technology goes and devices. I was very impressed with her and how she helped us she was very knowledgeable and friendly. I feel she would make a great store manger. Please promote her and give her a raise. Seriously best experience I have ever encountered hands down.

Nathan was very helpful and very patient. We drove from the victiville store to ontario becuase victorville refused to help us. Thank you nathan we are now happy AT&T customers!

Had a great experience today came in to get a phone I had a pleasure to meet Selena she was very helpful and she was very informative. Made my trip in there easy and fast. I recommend asking for her!

Definitely recommen this at&t location. Selena was very communicative, cheerful & a positive person in general. Got me in & out as fast as posible.

10/10! I never thought I would have such a good experience! I did my upgrade today and Ruby is the best consultant I have ever met in these years! She’s professional and patient, helped me got my upgrade very fast. If you need any services I would definitely recommend Ruby!

Nate and Selena were super helpful with informing me on my pricing and Nate put my screen protector on for me! 10/10 stars

Selena was great customer service. She went above and beyond my expectations. She would be the reason why I keep going back instead of doing everything online. She was friendly and made me feel like a real person instead of just a number or pay check for getting a new phone. Thank you very much for your service

Ontario store on Grove, walked in got help right away, Christian helped us. He was awesome friendly helpful made us laugh great asset to AT & T we need more people like him in this world, thank you Christian for all you did to help us!