Audi Mission Viejo

Jorge is THE man. Always takes care of me and keeps me up to date with the status of my service. Very thorough and listens to you when it comes things you have concerns over. Makes sure the techs address everything on your list. Highly recommended.

Awesome to work with. Donovan was super knowledgeable, attentive and good natured. Happy to do business with Audi Mission Viejo

It was a perfectly fine experience, nothing negative at all. Everyone was friendly and helpful. Car service was completed as expected.

We recently bought a 2011 Audi A4 sport in cash for my son who he will going to college. We had several options but we decided to buy it in Audi mission viejo. Unfortunately four weeks later the check engine light came on, we connect the ODB2 scanner and it came out that the mis fire was detected on all four spark plugs. We found out that the oil is passing from the valve cover gasket. Very good customer service but I think the mechanics should check the cars better especially if they are used. Now I have to repair it with the money that I don’t have especially since my son is about to start school.

My husband and I drive from San Bernardino to Mission Viejo because the care and service is worth the drive. The staff always provides world class service whether we are making a purchase or coming in for service.

I went to get my first ever car and the guys here are amazing especially Jeffrey because he helped me out with getting a new car and I did so I would definitely recommend this place for anybody who wants to get an Audi

One of the worst customer service, the sales team has no confidence in their pricing and competition. Ron Wylie has no idea of customer relations.worst.

Disappointed that I had a 9: 30 am appointment made many days prior and after dropping it off and checking back in at 3: 30 pm the car had not been looked at and was told they would not get to it until the morning (hopefully.) As there were no loaners, I had to take the car and not perform the scheduled service and inspection. Have always been happy with the service here before and purchased the car at this dealership two years ago. Hope other customers don’t have to waste a day like I did.

I just wanted to thank Jon Tiplea & John Liddi for making it an easy & enjoyable experience buying a car. My wife & I just had our first baby, so we wanted to get an SUV. I was in & out of there in around 2 hours & they gave me a great deal on financing. My wife & I love the Audi Q5! John also took the time to drop the car off at my house & put a bow on it for my wife! Thank you guys for your help & I definitely recommend Audi Mission Viejo.

Jeffrey Shem and the team at Audi Mission Viejo took great care of me. From the GM Paul Kraft to the Floor Manager Uttam, they made the car buying experience seamless and easy. I’d go back to Audi Mission Viejo any time!

Ron Wylie and team where absolutely amazing. Highly recommend, if I could give them 10 stars I would. Customer first engagement going above and beyond. I’ve purchased many vehicles over my lifetime. This by far has been the best experience.

My car buying experience here could not have been better. I had called about a pre owned vehicle to which they followed up and Uttam, the manager, offered me a lift to the dealership because my current ride was not driveable. I live in north Huntington Beach so it was quite a distance. Oveis picked me up and once at the dealership showed me everything about the car and spent a lot of time answering questions and demonstrating all the functions. The car is super clean and I could not distinguish it from a brand new car. I decided to purchase it and that process was very easy. I feel like a got a great deal and they were very professional and not pushy at all. The car was washed and filled with gas and they presented the key fobs to me in a beautiful gift box. They do not miss any detail!

This location has consistently provided really awesome service. From mishaps to maintenance to handling my lease buyout, it’s been headache free and that is a rarity. Roy has gone above and beyond, every time I’ve been in. I appreciate the personal and professional service, from all the staff, but he’s been my go to and I’m grateful.

This was the first time I had my car serviced at Audi Mission Viejo. Roy took care of me and explained everything they would do for my 30,000 mile service. I was even surprised by how good of a job they did on the complementary car wash. Will definitely be back here to have my car serviced.

When I dropped off my car for service, all of the service guys were hanging around doing nothing and Monique, my assigned rep was buried in work. That’s just not right. I didn’t get a a call back for 3 days. No preliminary report at all. I finally got a call on the 3rd day notifying me that my car was ready. I left phone messages for a call back, no call back. So I went in to pick up my car not knowing what to expect. Not good.
I was a Fletcher Jones customer for 15 years, 100% excellent service. Audi MV has a long ways to go to match FJ service excellence.
My loner car wasn’t even an Audi

I had a great experience with Jeffrey at Audi Mission Viejo who was efficient, kind, patient, and really easy to work with in trying to find my dream car! The buying process itself was lengthy, but in the end of it all I am a satisfied costumer and proud first time Audi leaser!

I was having issues getting support for my Audi connect service which runs separately from the Audi dealership. I drove to my local Audi dealership hoping to get some help (Mission Viejo) where I met Jeffrey Shem. He was the technical guy I was directed to and he was super knowledgeable, professional and helpful salesperson. He followed up with me the following couple of weeks keeping my updated as he was researching solutions and kept me posted. I was able to have the issues resolved and I was very appreciative. Jeff will be my go to person as friends ask me about my awesome Audi experience and want to acquire a new Audi. This is my second Audi and I love it!

I had a perfect service experience with Greg at Mission Viejo Audi. Everything was explained in detail, with updates provided as the service progressed.