Auto Collision Center, Daly City CA

I'm taking a moment to share my recent and deeply disappointing experience with Auto Collision Center in Daly City. For those considering this establishment for vehicle repairs, I strongly recommend going elsewhere.

At the recommendation of my insurance, I brought my vehicle to Auto Collision Center to repair damage to my driver side bumper and front wheel. On my first drive on the freeway after receiving my "fixed" car from the shop, the fender shield tore off the front driver side wheel they had repaired. I reside in San Francisco and use my car sparingly, covering less than 150 miles monthly. I had driven less than 100 miles before this issue came up.

After delving deeper into the issue, it was evident that the primary cause of the damage could be due to missing or improperly fixed bumper retainer clips. This incorrect or negligent assembly led to my tire snagging the trim, causing further damage. I had brought the car back to the shop, thinking this would be a quick repair - the parts are about $65 for a new fender shield. They didn't apologize or take any responsibility.

Despite clear evidence pointing to errors in their repair work, the shop staunchly denied any wrongdoing, instead, deflecting responsibility and claiming to my insurance that the issues were my fault. Instead of acknowledging potential oversights, they deflected responsibility and made claims to my insurance suggesting the issues were my fault and I was in a "bottoming out" accident.

They took pictures of scrapes to the bumper underneath my car (come on man, I live on a hill in San Francisco) as the reason for the damage, but properly secured trim should secure a fender shield from such minor scrapes. The shop claimed that undershield scuffs led to trim dislodging. However, if the trim was anchored correctly, this would not occur. My car is in perfect condition other than for the one wheel they worked on. The more plausible explanation: improper or missing retainer clips.

Perhaps most disheartening was the shop's refusal to offer any form of apology or rectification. Instead, they embarked on a route of deflecting blame, even when faced with tangible evidence of potential errors in their service. The shop's insistence on deflecting responsibility and their reluctance to acknowledge clear lapses in workmanship has been profoundly troubling.

My dealings with Auto Collision Center left a lot to be desired. Their approach lacks professionalism and integrity. I urge potential customers are urged to exercise caution and carefully consider their options before entrusting their vehicles to this establishment.

I honestly can't recommend auto collision center more highly. The owner is a stand up person and they took care of all the issues I had with my car and were communicative, transparent and overall a real pleasure to work with.

My vehicle was ready as promised. Aft the repair, the shop took care of any found dings and scratches on the spot.

They are the best! They are courteous, professional, accurate and friendly. They kept me informed at all times of repairs and estimated completion tme and date. They delivered my car in immaculate condition.