AutoNation Toyota Irvine Service Center

Their Service Center is nice. Low pressure to do recommended service. They have a Starbucks coffee machine in the waiting room. There are a couple of TV's in here. My one negative is that they automatically schedule your next service for you, and it's annoying that I needed to cancel that appointment.

I went to the parts department.
After 20 minutes the parts man finally showed
Up to exchange the wrong parts he had given me the previous time. No apology whatsoever.
Went to another local Toyota dealer and got my other parts at a much much better price than quoted by Mr. K at this dealership.

Booked an oil change appointment online. I waited more than 15 minutes in the service line and no one even acknowledged me. I can’t imagine how long it would actually take to get an oil change here. I ended up leaving and will go to another Toyota dealership.

Called to make an appointment that very well would have cost around 1K. Heard nothing back from them, even after calling and speaking with a very rude and sassy receptionist who told me she did not have an estimate and would be sending someone an email to contact me. Waited about a week, nothing. Cancelled appointment and went with someone else.

Joe was my service professional. He helped me with my alignment and warranty work. Great guy who knows what he is doing!

So far, and honest snd great service. Had a windshield crack. They returned the windshield twice to Toyota because of a manufacturing defect. A defect, you and I won’t even recognize. A high ethical professionals where you feel safe leaving your car with them.

Will not come back here. Very poor customer service. Took us almost 30 minutes of wait before we could get taken care of or attended by a service advisor (I had an appointment for a regular maintenance service), and after dropping off our car around 1 pm, we didnt even get a call that our car was ready for pick up, I had to call the service center at 6: 30 pm to find out what was going on. When it was time to pick up my car, i have spoken with a Chris Cortez and he made me feel like i was wasting his time, he was rushing when it came to payment, was rude and even told me "you know there's a Honda by harbor off the 405". I have always gone to Toyota AutoNation in Buena Park since that's where i purchased my car and had a prepaid account back then, it was my first time checking this place out in Irvine, I AM NEVER COMING BACK HERE. Will take my money elsewhere.

Still waiting for my car to be done. I have already waited for 3 hours for a tire rotation and oil change with an appointment. Manny was irritated and annoyed that I asked when it will be done (he didn’t know). Now I am unhappy and uncomfortable here and still waiting.

See my review of Toyota Autonation Irvine for more details. Essentially, they tried to push a bunch of services on me and framed them as a “need” rather than an option. I lifted the hood when I got home and actually none of the services were needed. Case and point: the throttle body service they wanted to charge $200 for when the throttle body looks almost brand new.

Made an appointment for 7: 15 am for a front brake job, break fluid flush, and tire repair which took 6 hours to complete. (Quoted for 2-3 hrs)

Watched swaths of customers come and go. Had to ask several times for a time update.

What's the point of making an appointment for terrible service and timeframe of work.

Not great customer service here. Had an appointment and went to drop off the car and then they had us wait almost half an hour to leave. Then when my partner returned she felt that they were unhappy that they had to service her car for a routine oil change since it was not a Toyota and were being a little chastising towards here when I wasn't there (only came because she had an Autonation package). Overall with this location and AutoNation in general I haven't had great experiences. The prices are higher here, I would recommend just getting a Groupon and going to Jiffy Lube for an oil change as their is no deal to be had here.

Avoid the Collision Center. They do not answer phone, took almost a month to fix a door and then delivered it with paint overspray. They don't do bodywork there, your car is driven back and forth to Costa Mesa!? #poorwork #poorcustomerservice you'd think the fact that I'd just bought the car there a couple months ago would help.it didnt

Hands up!
Bad mechanics here, never stop by go to any other toyota service place, i had my truck checked 2 times here but they never found the problem, even if i told them the parts that needed to be checked, mechanics have none experience they maybe Beginners.
They won't see me again.

I am so grateful for the service that I received today at AutoNation Irvine for the 2015 Jeep Grand Cherokee that I bought 4 months ago. The service director, Dan, greeted me when I arrived, took the time to listen to my concerns, and addressed them immediately. He called Yazem, the used car manager, to support with checking out the issues. They determined that my broken windshield washer tube was a "quick fix" and took care of it right away. I didn't even have to wait to get it fixed. The service was stellar and with a smile (or at least smiling eyes) since everyone was properly masked and observing Covid safety protocols. I am so impressed! This made my day since I am going out of town tomorrow. Thanks, guys! I highly recommend AutoNation Toyota Irvine.

Try to always get my car serviced here. Great place. Room to work if you wait. Otherwise, there is wifi and things nearby.

Great service, didn't take too long, only looked at what I needed done and didn't overcharge. Took only a little over an hour for a full maintenance check, air filter replacement and emissions test. I've never had a bad experience with Toyota service; just have regular maintenance on your vehicle and you'll have a better experience than if you wait until things are broken beyond repair.