AutoZone, Orange CA

This place has employees to cool to help you out when asked a question. I know not all auto zones have employees like this and are amazing. But this place needs help they suck when it comes to customer service and helping out.
Drove to the next location they where amazing!

I went this morning to have my starter checked and was helped by a a very professional and busy young man named Eric who took the time with me to check my starter, alternator and battery. It seemed that the battery may be my issue. Later that day I had to bring the truck back and had a professional man named frank
Help me and retest the battery again and we found that the battery was testing bad.
The store was very busy yet they still took the time to replace the battery for me properly and help me out all the time being very professional and making sure everyone else was also taken care of. They saved me money and made me fee important. I would Recommend this store to everyone I know

They are taking distancing seriously while still providing excellent service. Hot what I needed to fix my car and was out in a jiffy.

The service is really poor here. The lady was really rude and doesn’t know anything about car parts. She disrespected me and I’m never going back ever again.

Workers are not helpful and rude. They clearly dont care about their commitment to serving the customers. Walked in and asked about an item their website said they had in stock. When I asked about it they told me "oh, the website always says it's in stock, but we dont have it, you have to order it. " When I went through the aisles to make sure, they had it on the shelves as stated on the website. They were like 'oh well' about it, and I walked out without it. Just a bunch of people wandering around till their shift is done is what I got. Hopefully this was just certain workers and not what it's like all the time.

Replying to comment:

Hopefully it was just a bad experience. Thank you for taking the time and reading the reviews on here. Most are positive and that is a good thing.

These guys are good, they do there job well. Excellent service, very knowledgeable. Am I a satisfied customer? Sure am.

When I walked in I was the only person in the store and it still took them 10 minutes to help me. I love AutoZone but this was a little long for being the only person needing help. As for the help I did get well it was great as it always it.

My battery took a dump about two weeks ago.went to auto zone.their gr8 here they tested my battery. I told the guy I was going to Wal-Mart to get a battery.he told me there was a battery that was bought by a customer and returned cuz found out he didn't need it.they mark it as used.so you can buy it for a discounted price.so I got a new battery basically for half off

Great help even came out to car to check and make sure was correct parts extra mile means a lot these days

Long line apparently the guys that were there were busy and the only girl could check people out.

Just like all the other AutoZones but thankfully this one doesn't play music in another language which is annoying to say the least.

I'm not a big auto zone fan but I went into this store to see if they had what I was looking for. They didn't.

This AutoZone has helpful staff and friendly faces. These people go out of their way to help you find the part or parts you're looking for.

I've found that AutoZone has the best deal on car batteries. I've never had a problem with an AutoZone battery usually I buy the Duralast Gold. The Duralast Gold comes with the 5-year warranty The Next Step Up battery is the Duralast gel and that one only has a 3-year warranty. I've had several cars that were having electrical issues throwing trouble codes the check engine light would come on, weird electrical stuff I bought a battery from AutoZone and all the electrical issues went away. Don't get me wrong I'm not saying that it's a magic battery it's not going to fix all your marriage problems, but if your battery is several years old, or you don't know when the last time it was replaced was, I'd highly recommend that you go to AutoZone. They will test your battery for free. A battery can have one cell that's going bad with the rest of the cells still good and the car won't die right away it'll just start doing weird stuff.

I did not care for my experience with AutoZone. I ordered and paid for brake pads for my older Volvo here and they said the pads would be ready for pickup in two days. Two days later I called to see if they were in. I understand that maybe the shipment might not have arrived, so it wasnt that they hadn't arrived that annoyed me, it was that they refused to offer a prediction as to when they might be available. I bought brake pads elsewhere, but they did not make it easy to cancel the transaction. Every phone call you have to describe your vehicle in detail. Staff couldn't locate the transaction. Promises to have a manager call back were not upheld. A terrible customer service experience from start to finish.

First class service helped me out so much with my new battery and fixing what I had broken. Great Staff and great location to me. THANKS GUYS

Very bad customer service. They (Jose and Liliana) gave a me a wrong part twice for my truck within 30 minutes and totally wasted my time had to leave without solving my problem. And I was charged twice and had to wait for refund. When I told them I wasn't happy with the whole thing they did not care at all. Autozone lost my business. Next time hire people who deserves a job.

Came here for help with a check engine light. The employee was knowledgeable and helpful and pointed me in the right direction.

Over priced. They know what they are doing, but I could go to a competitor for the same product at nearly 35% cheaper

For basic vehicle gear & fluids I get in the zone. Any problems, ask anyone behind the counter they are very helpful.