AutoZone Auto Parts, Anaheim CA

Worst experience ever. On hold for 1hr 5min. At the store they said they did not carry part. Had to use my phone to supply the with a part number. They found the part then. I asked them to hold the part for me, they refused. I purchased the part on line with PayPal (l won't have to pay for it for six months). Pickup in store for the in stock item I asked them to hold. Showed receipt, counter man could not find order or part. I kept asking them to check. I got blank stares. Another employee showed how to look up order. As I was waiting, some one left with a part like mine. I asked if that was my part. They said I don't know. They refused to check. Yes, that was the part I had a receipt for. They said they could bring a part from another store. I explained I needed two and I was going to get that part on my own. Now I needed a third part. Had to order one. Should have been 4 days was 5. So, what could have been three hours was five days. They ignored me, refused to hold the part, gave away the part, refused to honor my receipt by stopping the man taking it away and offered that his Fedex's fault because they took five days to deliver. Blamed me for being upset that I was losing work over this. IDIOTS!

Send a email to pick up my order but my order its not just ready they don't have the part.

I was very impressed with the knowledgeable service. The gentleman that assisted me found a replacement belt that the original manufacturer informed me that it was discontinued.

Great service and great attitude.

Thanks

Closing time is midnight however, that is NOT correct. They turn people away starting at 11: 30

Do not go to this AutoZone unless you absolutely have to not only do they not know the meaning of customer service but they charge a higher tax rate than just about every other AutoZone. Even something as simple as picking up a prepaid part takes the useless staff here over 20 minutes! Worst employes I have ever had the misfortune of encountering and the manager is the worst!

I will always find the right help to fix my car in here. The staff always knowledgeable and friendly

Manger on duty by the name of Tony refuses to do his job properly took my battery there for the third time in a week they charge it I pick it up put it in the car without connecting it connect it the next day and battery is dead all Tony says is I have to speak to the manger yet his job title is parts sales manger which means he can do his job just refuses too do so

I used to work at this location as a commercial delivery driver it was good to see an old coworker I found out it had been probably 7 years ago. As always they were very informative and helpful it took a while to get to the front of the line but when you're there they give you just as much services the person before you so you got to remember that when you're waiting in line does seem like a long time but they really take care of you once you are there

Good service and reasonable prices. This is the hub for all of the other local stores, so they generally have most parts in stock.

Horrible customer service. Employees negative unhelpful and lazy. Becoming a on going problem with this store and other in the area. District manager needs to step in and over look all hiring.

It's AUTOZONE! Your friendly neighborhood autoparts store Zoom Zoom! #Mechanic #DIY #FixYourOwnCar

I love AutoZone. Excellent customer service. Thank you for allowing your employees help check and/or install parts. Special Thanks to Robert from Anaheim, Ca store #5226 for installing my brake light and taking the time to insure it was working correctly. Very Much Appreciated.

Horrible customer service
From maribel n the other young guy they didn't want to charge me for some other stuff after I refund the wrong parts that they give me earlier