AutoZone Auto Parts, Elk Grove CA

I have been going to this Auto Zone for years and am especially impressed with “Missy” as she has been wonderful to work with. I have had part issues in the past and never had any fuss from her, or anyone else, for that matter. I specifically go to this Auto Zone because the staff are super helpful and have a fair level of automotive knowlege. It is nice to see Missy has been working there for years as that gives me a little more confidence in Autozone as compared to other parts stores.

A+

Lazy staff; three works watched myself and my friend (another female) struggle to find what we needed and didn’t bother to help.

Went in store for 5/8 radiator heater hose
The employee informed me they don't carry anything that large
Upon asking again two other employees looked up and never corrected the first employee
Also I have been waiting on a couple of radiator hoses
I ordered day before yesterday Called today and no record of ordering could be found by the store, so they ordered them again and was imformed they would call me in the afternoon when they arrived
It's 7pm as I write this and still no call

I had the pleasure of meeting Mr. Justin Johnson today. He went above and beyond to help me today. I love this place. They are always very helpful. Thank you so much Mr. Johnson!

The man that “helped” me on the phone was completely useless! His name is Kyle, now I admittedly do not know that much about car but I do know figuring out what kind of oil and filter ur car takes is not a hard task. This man couldn’t help me with finding out that information and also was very rude.

Akash impressed my wife so much that she made me write this review for his service. Thank you Akash for the brake light help.

Staff is not fast. The employee was not a big help at all. It is not like it used to be. Not customer helpful at all. Even though my husband purchase a battery any way.

They checked my battery and charged it and I found out on January 10th 2018 that my gear shift cable broke at the end and I got it fixed on January 24th 2018 at Elk Grove Muffier and Transmission and to replace the gear shift cable with the backet cost the total of $ 355.79

Greeted upon entering, the store is always clean and well stocked. Misty is my favorite, too bad she's not here today. The check out girl missed it by a long shot. First an unwillingness to be courteous or helpful. After running my ATM card and it was complete she boldly stated "take out your card. " Okay, sure as you command. But why oh why didn't this go on my rewards? Oh because she didn't ask if I was on it nor given the option. That is a minimum requirement for the resister. So she kinda just cheated me or off some money and provided lackluster service.

Auto Zone Laguna you need faster service for someone just in to get something simple off the shelf like gorilla tape or turtle wax. I waited in line for damn near 25 minutes with my wife in the car waiting too. Thoroughly disappointed in your evening service.

There's always only two people working. Which means you have to wait forever if there's more than two people in the store

My husband and i went to Autozone on Elk Grove florin. Twice they gave us the wrong parts. When we went the 2nd time to exchange the part, a female emplyee was extremely rude. She seemed very frustrated. She should find a job that makes her happy. Overall experience was bad. No knowledge of any parts and a very bad customer service.