AV Dental Surgery Center: Jonathan Nakano DMD, Alex Lopez, DDS and Luiza Portnoff DDS, Palmdale CA

Our teen needed all his wisdom teeth out at the same time. We have really good insurance but they wanted $940 up front. We paid it and the insurance covered most of it, as we expected.
They HAVE NOT reimbursed what they charged us and it's been almost 3 years. So essentially they got paid twice.
Not even worth one star!
DO NOT GO HERE!

Response: Sherri knows how many times I've called about this. Her response every time is that she will email the person who does the accounts. I don't think this will ever get resolved. I'm surprised this review is still up and you responded!

All the staff are very friendly and warm, I am glad that my son will be taken good care of. Keep up the good work

Everyone there was extremely professional and very nice and friendly. Nice for a change. Keep up the good work guys.

I had a great experience, AV Dental Surgery Center. All of the staff are great & extremely professional. Dr Nakano was very thorough with explaining what to expect during each visit of my implant procedure. I was extremely comfortable with my entire experience. Major Appreciation and Many Thanks to Dr Nakano & all his Staff.

Dr. Lopez and his staff are absolutely amazing in every way! They’re super friendly and very helpful and diligent to solve any of my dental concerns.

I am very happy I found this place for my dental needs, the staff and doctors are the best. Thank you AV dental for everything

Very satisfying place to go to from the staff to Dr. Portnoff, She is the best.and let me tell you I have gone to see a lot of doctors in my life and she is the one of the best ones.

All while the office help, the nurses, assistants, and even the doctor are very professional and nice, I say buyer beware. This office/doctor is supposed to be a provider for Delta dental, but does not follow the agreed upon charges. The patient is expected to pay half of what the expected charges would be (charges that cost much more than what they agreed with Delta on) and if after the insurance is paid and they find that you are to be refunded, they claim they will send you a refund check. I have been trying to be refunded my money for 3 months and finally had to file a grievance with Delta Delta to help me get my money refunded. The office offered me half of what I am owed. What a way to ruin a good business with that type of practice. I will never go back to this office and do not recommend anyone else to either unless they want to spend their precious time hunting down money that is rightfully owed to you.

At 72 I've seen a lot of oral surgeons but Dr. Lopez and his staff were impressive. I was treated professionally and with kindness by all. Dr. Lopez spent at least an hour explaining my x-rays and my options, no rush. He gave me a referral and a copy of x-rays. The bill was unbelievably low. I would not hesitate to refer Dr. Lopez to anyone needing his type of dental assistance and guidance.

Went to get all 4 of my wisdom teeth taken out with Dr Portnoff She did a phenomenal job I was out like a light and I’m in very minimal discomfort? She did an amazing job ️ Not to mention all the front desk ladies were so sweet and professional <3 I got to meet Olivia, joy, Sherri, and Amanda? Great ladies they were wonderful <33 And in the operating room the assistants were awesome Steve was so funny and eased my nerves Trisha was nice and quick:) And maricella was so sweet in the recovery room I had such a good experience for getting 4 extractions lol. Shout out to AV dental surgery you guys rock I definitely recommend coming here

If you want to have your appointment moved several times then you can come here. My appointment has been moved several times, not only is this extremely unprofessional but it continues to disrupt my schedule. They called me once more to reschedule my appointment and decided not to reschedule it anymore. These people do not respect your time I'm not going back

AV Dental Surgery accommodated my husband on an emergency basis to remove roots (& a bit of instrument) his dentist could not extract. (Stubborn tooth indeed.) The doctor, nurses & staff are kind, thoughtful professionals, with a good sense of humor. Love & appreciate the nurse who took care if him. So kind.

Definitely would recommend & if neccessary see again.

Super nice workers and they are great at what they do! I had no insurance and they worked with me and helped figure something out! Great experience!

Outstanding offce staff and technician was extremely efficient and informative about procedure