Avella Apartment Homes, Irvine CA

I’ve been living in this Avella apartment for almost 8 years since it first opened and still living here. What I like best here is the maintenance service team, they’re the best, friendly, fast and skillful. Thank you so much for all your help and great service, especially thanks to Mr. Vachik!

Great! Very welcoming environment! Thank you for making our moving process so fast and smooth! You've exceeded our expectations

After months of pool/amenity closure (started in March was told it would be done may 7th), it is now 5/24 and the amenities were supposed to be open today. They are not open. Also, who renovates amenities for that long, especially during the hotter months? Most days things have been locked and with nobody even working on them.

Every week they would keep pushing back the date because they were missing some tiles for the jacuzzi or something else. I asked them, why can’t they just shut down the jacuzzi and open the rest, no response. All they do is just put up a new sign at the pool gate for a new date. They really don’t care about their residents who consider the amenities part of why they moved to Avella originally, and part of why they are paying rent. It is now 5/24, the date they promised the amenities would be open, but they are not, who knows when/if they will be. Just been empty promises from them.

I've been living at Avella Apartment Homes for almost 2 years now, and have enjoyed what the place has to offer.

They recently revamped their amenities (gym, 2 pools, 1 i-lounge, 1 clubhouse) so I thought I would check it out. I reached out to David who was extremely helpful and booked my timeslot for the Clubhouse. He clarified the differences between Day passes vs. Reserving (Renting for an event). Even when I had trouble finding billiard equipment for the pool table, he walked in from the office and showed me where I could find all the items I needed.

I'll definitely be using the amenities more!

Would not recommend.

Have had issues with spiders and ants since the day I moved in. This was odd since I keep my place clean and spotless for the most part.

They will tell you "Our community offers complimentary Pest Control Service for all residents upon request! " but after my 4th appointment nothing has changed (other than pesticides/chemicals sprayed all over my personal belongings).

During the months of March - May of my lease, Avella closed down all desirable amenities due to renovations.

When I asked why couldn't this be done during the winter months they blamed Covid. How about next winter? Nope needs to be done with urgency.

Instead of renovating one pool at a time, they just closed both without proper notice.

I say proper notice because they closed 2 weeks before the notified date of March 28.

Why the discrepancy? They decided to change the date but deemed it was too much work to update the fliers around the community.

They did however allow residents to use the amenities of a sibling community 8 mins ~ away.

After receiving a fob I arrived at the sibling community to find out it didn't work.

Got another one, this one didn't work either.

I just didn't bother after that.

If you do decide to visit the community ask for David A, he's awesome.

Avella is a well-kept, quiet, and comfortable community. Maintenance staff and landscaping do a wonderful job at upkeep. Printer paper and ink are always stocked and the gym and pools are clean and pristine. You even have flowers growing along your garage wall (pretty dope if you ask me). Details matter a lot when it comes to your home. David and Melissa in the leasing office are very helpful, patient, and overall provide a great living experience. Melissa was wonderful during my application process and David has been very communicative and responsive for every little request since I moved in. I could not be more pleased with my decision to call this home. Id like to say this place is a well-kept secret, but Im counting quite a lot of positive reviews on here. Which makes sense as I have only had pleasant encounters with staff, as well as my neighbors. Long story short, this is a great community to be a part of. Thank you, Avella!

If you are looking for a modern, well kept, safe community. Avella is the place to live. I have been living at Avella now for four years and have absolutely no complaints. The team at Avella takes care of business. David Aldarondo is a rockstar! He is the community relations representative and is always so helpful! Responds right away to my emails, returns phone calls right away, and handles any matter with grace. I recently dealt with a room mate removal, and David made sure the entire process was as seamless as possible for both parties, and had all the paperwork taken care of in a matter of two days! David if you are reading this, thank you again! Irvine company.you have a true gem of an individual and employee with David!

Bryan, David, Ashley, Karim, jake and the whole team have been a big help with the leasing process and are very welcoming and friendly. I love it here

Huge thank you to the resident service team that always is there to hear any questions or concerns that you may have! Kareem (sorry if I didn’t spell it correctly) was very kind and assured me that if I had any concerns just to let him know,! It’s been wonderful living at Avella and all thanks to the front office it makes it an ease to live here would definitely recommend to anyone looking for a new place to live!

The area is Super Quiet and Clean. The service managers and the front office members uphold the high quality service and provide efficient help whenever we need. I've been living in this neighborhood for 3 years now, and I have never regretted my decision to live at the Avella Apartment Homes.
Shoutout to David and Gabriel for their kindness and hard work!

Outstanding! David helps 100% with all needs. His courtesy and attention to details were greatly appreciated! I recently moved and had his Total assistance when ever needed! I want to see him advance rapidly to manager! As he has excellent customer service and knowledge of all details! Thank You Very much David! You are Great! Also Tim, one of the maintenance staff, was exceptional too with All details of maintenance and cleaning! I hope these Wonderful employees l get Special recognition!

I am so happy that Karim Bustami is our new assistant manager …. He is super nice! & has excellent customer service. He is so considerate, patient, and sympathetic to his residents. I greatly appreciate his service to always making sure his residents are feeling comfortable and at ease. We definitely need more people like Karim in this company. Thank you Karim!

I've been living in Avella Apartment Homes for over 6 years; I was one of the first tenants who rented an apartment here. I've seen many office staffs and managers here, but David is different. He is really nice and respectful, gives people who come to the office a warm welcome, and shows his willingness to help them. I'm not the only person who says this; I know the other neighbors have the same feeling about him. He helped me a lot, and I saw him many times while he was helping other neighbors. He is perfect for a management job, and I know he can handle it. I hope one day when I walk to the office, I get this good news that David is our manager and will not move anywhere else.

Good location. It is easy to get in 3 highwaies. The Great Park is closed
to it. There is another hiking trail near it, that is very beautiful even you can get it by walking not to driving.

We are moving across the country to Irvine in a little over a month, and found a great listing at Avella earlier this week that we knew would be perfect for us. Melissa at in the leasing office set up a virtual tour for us, met us on FaceTime, and gave us a thorough tour of the home and showed us around the community. She was so wonderful, and even gave a great impression by staying masked the entire tour, which helped us feel more confident that Avella is a safe community to move into during this pandemic. In 24 hours, Melissa had our application approved. What a smooth, effortless process! All thanks to Melissa being so open to help us and being so prompt with communication. We are relieved to have a great place waiting for us when we drive out to California next month! Thank you again!

This review is mostly about David in the leasing office! He helped navigate us through a transfer to a different unit within Avella mid-lease. What would have been a very long and complicated process, David made so easy and pleasant by being so attentive, high-spirited, and knowing just the right amount of support to lend. He's also extremely responsive to emails, which is a huge plus. He gets back to you really quick, answers questions thoroughly, and just has good overall energy!:)

I've lived here a little over 2 months and have no complaints. I looked at a few Irvine Company apartments and one of the main reasons we went forward with a lease at Avella was due to Randy. Randy was amazing throughout the whole process and staying in contact every step of the way. He made moving in (especially during a pandemic) so incredibly easy.

In regards to the community itself-it is so nice! The community is quiet, friendly and well kept. I have never had any issues with parking no matter what time of day I return. We've had minor maintenance issues but everything was completed within the same day. Avella is a really enjoyable community to live in.

Big shout out to david who fielded my phone call about me dropping my keys in the stairwell.above and beyond resident service and he absolutely rules.thank you so much!

We had the pleasure of working with Megan Ryan from Avella Apartment Homes. Although we ended up moving to a home, our experience with Megan has been nothing but awesome. She is very professional and detail-oriented, and her communication is excellent. It is unfortunate that we didn't make Avella our new home, but we were very happy with the service given to us by Megan. Thanks, Megan for all you did for us during our home search! Much appreciated!

I have lived here for almost 3 years and I truly love living here! It is also quiet and clean, great amenities, friendly and attentive staff, and I never had any huge maintenance issues, and when I do place a maintenance request, it is usually taken care of within the same day. I can not recommend Avella enough!