Avis Car Rental

Bianca employee was so rude, I was talking to her on the phone about details and she hung up on me on the phone. Talk about rude.

I reserved a SUV for one day but was charged for two days. When I checked out the car in the morning and asked Jason if I can drop it off in the evening, he told me that I can park the car and leave the key with the front desk of the hotel as the Avis office will be closed by then. I did return the car around 10: 30 PM and gave the key to the receptionist and told her where I parked the car. Then I called a Uber and went home. Two days after, I received a bill from Avis and was shocked that it shows the return time was one day later than my actual return time and the total mileage was way more than the actual miles I had driven. I called Jason twice about the incorrect billing. He admitted it was an error and promised he will process a refund for me, which he never did. I don’t know what is holding him back. I am extremely disappointed. The lesson learned is: Don’t drop off the car and leave the key with the front desk during the off hours of the Avis office. The car return information will not be exchanged between Avis and the hotel as timely as you would assume. It cost me $111!
Follow-up (6/26) : To Owner: Thank you for your reply. The reservation number is 30648344US6 and the rental agreement number is 759228175. Please look into it.

I'd give zero stars, as my reserved pick up time of 2 was not honored. In fact, the office was empty. There was a hand posted note on the window, stating new hours, closing at 2 m-f. Obviously, it closed early. They don't allow anyone in the office, only show needed documents thru the window. We had to get an Uber back to the airport to get a car. Ridiculous!

I have been using this Avis rental car location for years. Any out of town vacation and business trips, I use Avis. Jason, who owns this location is very professional and provide excellent customer service.

Jason is amazing I used different vehicles over a period of six weeks while I stayed at the hotel. He provided excellent customer service and was very courteous and informative. I would highly recommend this location.