Avis Car Rental

My wife rented a car here. Terrible customer service (she talked on the phone instead of us) Then we got a stern warning and told “get it detailed” if we didn’t want cleaning fees! They even left another card key in the car and expected us to turn around and drive back (maybe some spare keys?) we dif

Worst service I’ve ever had the lady was rude. I had to go down and wash the car vacuum your car out. She accuse me have an animals in the car, which I don’t have any animals in my household.

Horrible experience! I reserved a rental for 4: 30. The website and the sign on the door posted closing time of 4: 45pm. I arrived at 4: 32 and the office was closed! I was stranded in the rain and cold along with my 6 yr old niece! I called customer service. The person on the line tried hard to find me another location nearby with cars available. No luck, there were no cars available and the locations closed at 5pm. Customer service located a car at the airport and recommended I take an UBER. I would receive reimbursement if ride to airport was over 50 miles; if not the cost was on me, Customer service also offered to discount my rental cost by 30%. I canceled reservation. I didn’t have time to wait for an Uber then drive in 5pm traffic to the airport, plus pay out of pocket for the ride. During the exchange with Customer Service, a staff person exited from the Avis office, I confronted him about closing before stated hours on website and sign posted on their window. The staff person tried to tell me that closing time was 4: 30. I responded that both the website and the sign on the window note a 4: 45pm closing time and asked why the 4: 30 closing time wasn’t updated on window and website as it should be. Hr just shrugged his shoulders, smiled, and said, 4: 30pm, I’m sorry, and walked away! If there were a place to put zeros, I would! Horrible, horrible customer service! However, the person from Avis customer service (national) was great in trying to assist,

Per my contract, my Avis car rental should have been $335.29. I received a receipt the morning after returning the car stating I was being charged $436. The total included a $15.00 late fee. I returned the car 1/2 before the agreed return upon time and tried to give the key to the Avis staff member on site, but she would not accept it and indicated I had to put it in the drop box. Apparently this allows them to wait until the following day so they can charge an extra day. I called customer service to inquire as to why I was being billed $436.11 when my contract was $335.29. The customer service representative assured me the charges would only be $335.29 (per my signed contract), but when I checked my bank account after the call, he had charged me an additional $535.29 for a grand total of $971.40. This is totally unacceptable. My contract is for $335.29 and Avis has charged my credit car triple that amount. Now I'm the one who has to jump through hoops to get the charges removed while they hold my money!

Never rent car here again they gave me a car that smell like cigarette they told me that was the only car they had

WOW! SHE REALLY MADE ME WASH THE OUTSIDE OF THE CAR WHEN I BROUGHT IT BACK. SHE TOLD ME THAT SHE DOESNT HAVE ANY WATER LMAO. NEVER HAVE I EVER BEEN ASKED TO WASH A RENTAL! DO YOURSELF A FAVOR AND GO TO ENTERPRISE. THEY WONT MAKE YOU WASH THE INSIDE OR OUT. LAST TIME I USE THIS PLACE!