Award Master Inc., San Diego CA

I purchased a name plate for a transfer from my husbands ship march 15 2022. Paid upfront and was told that it would be two weeks. My husband went in to pick it up and they had spelled a name incorrectly. They had to REMAKE it and we didn’t hear back for weeks (all calls made were me constantly asking the status). Finally we got a call about last week letting us know it was ready for pick up, last Wednesday, NEARLY 4 months after purchasing it. That’s ridiculous the person it’s intended for has since PCSed and is settled in their new command. Additionally the desk plate they had originally messed the spelling up on was DIFFERENT to the one we picked up (the one I picked up was what I had ordered) but it was mistake after mistake. Then when I picked it up there was no sorry, our bad, just kinda rude, so I had to ask for a manager cause like that literally is not cool, and they were like well we can give you a refund (I asked) but you’ll have to leave your CC Info here so we can process it later…. EXCUSE ME, EEEEWHAT? I’ll pass and leave a review cause that’s not even ethical. All in all buyer beware.

Really nice an accommodating staff. It was my first time and they took their time with me to make sure it was what I wanted. The only reason it's not fully 5 stars is because their website has different prices than the store.

These guys are good at their craft but very under staffed. Expect to wait in line for a long time. I had to call 3 days in a row just for a status update on an order and the main receptionist isn't even in the same building and has to reach out. Very frustrating.
There are TONS of different items to choose from and the turn around time is pretty good.

Efficient and professional place to get a placard created for a transitioning or retiring commrade.

Zero response to email orders. Called the next business day to follow up on my request and the sales rep confirmed they received my email. She said she would call me back to provide a quote and date of completion - did not happen. Two days later, I called again to follow up and she’s claiming they’re too busy to complete my order despite being given plenty of time since my initial request.

ZERO communication. Terrible customer service. Would recommend going elsewhere.

Great place. Reasonable prices and they can work with you on the time you need your items ready.

The trophies turned out pretty well. But the shipping price to get here here in 2 days was a bit much and for the 5 trophies I ordered the price did not match the quality meaning pricy but quality not the greatest

Wouldn’t help me over the phone, asked me to send my order via email, and wouldn’t respond to confirm they were making the Product, then wouldn’t answer the phone or return call when I called to inquire if they had received my order.

Best place to get an award. They have many options and awards to choice from. They understand and got my order correct the first time.

Going away gifts in the Navy has been a tradition for many years. This place delivers with creativity, variety, and overall great products. I would highly recommend this place to anyone looking for anyone looking for awesome gifts for great prices.