Babies in Bloom, Vista CA

Rochelle, taking a customer to your back office for any reason is disgusting and inappropriate! Unbelievable!

I’ve been to the Babies in Bloom Store numerous times and have never had a bad experience until recently. I live locally in the area and work with children for a living so I like to see what is new and any sales going on. I also have lots of nieces and nephews that I loved shopping there for too but will no longer be shopping nor supporting this business after my embarrassing and horrifying experience that I had there recently. As I was looking around the toy section I was approached suddenly by the owner Rochelle, and in quote she says “Can I talk to you” and was taken a back because wasn’t sure what was going. She goes on and ask if I can talk with her in her office, which looking back now would have NEVER done because made me feel sick to my stomach. So when I get to her office she immediately starts to falsely accuse me of stealing from her store which is not true at all and says in quote “It’s in your best interest to not come to the store as often” which again was taken a back because I have done absolutely nothing wrong. And I told her you are wrong and have never stolen anything and then goes on to still put blame on me. Then, proceeds to say “When you touch something it makes you look guilty that your stealing something, ” which at this point I was boiling up inside because I was again being falsely accused of nothing. She then goes on to mention “I don’t want you to get in trouble since we now have security, and basically putting me out to look like the bad person. Once the conversation that felt like forever was over I left the building feeling disgusted, assaulted, racially profiled, discriminated, and just utterly shocked that someone with no class could be so disrespectful, hurtful, and make my character look bad. Which anyone that knows me knows that I’m a good human being that only like to engage with positivity and support others. I never thought I would have to write a negative review to a store that I loved supporting but I don’t want any other person to go through what I went through. I will never step foot in that store again nor support people that make people feel awful for doing absolutely nothing wrong. I hope other customers will see this because no one should support a store that makes someone feel awful.

Not only wonderful, thoughtful offerings, but incredible customer service. Rochelle has gone above and beyond for me multiple times.