Baker's Drive-Thru, San Bernardino CA

Thought I would try Bakers for the first time, I will never go back, my hamburger was dry and had no taste, I ordered a root beer and I got water with a touch of root beer taste, now didn’t they see the drink was clear and not dark like a root beer should be. Waste of money!

My review is based on numerous visits to several locations over the last couple of years. I really wanted to see if the issues were supply chain obstacles or changes made by leaders at the corporate level. Well it seems to be the latter. My most recent visit was to the Kendall Dr location in San Bernardino on January 15,2023.

Baker’s used to have great quality food. Their burgers were just as good as In-N-Out in my opinion. Over the last couple of years things have changed for the worse. The food quality has dropped so much that they now have the worst quality burger in the fast food industry. It’s so sad.

On this most recent visit, the burger was the worst yet. Tiny dry cracking bun, wilted shredded lettuce, low quality meat. Burger was just terrible. Unfortunately this is the typical burger served at all locations now.

Additionally, they have eliminated the pink lemonade from the menu (my wife’s favorite). What are they thinking? !

This one might be a little hard right now but the quality of the employees has also diminished. Most, but not all, act like the customer is a bother instead of the reason they have a job there. In the past every location had older, mature employees that provided leadership to others at the location. Bakers seems to have gotten away from that philosophy.

With the crazy inflation we are seeing right now we all know that prices have increased on everything. Additionally, the forced increase in the minimum wage has affected all employers in California. So how did Baker’s corporate leadership respond? The chose to reduce the quality of their products to the point of being the worst in the industry. They have also chosen to abandon any attempt to hire quality employees. Essentially they have chosen to drive the company out of business eventually. It will be a sad ending for a once great Inland Empire restaurant chain.

Baker’s Corporate…

This all can be fixed. You just need to correct your course and return to the direction that was established by your founder Neil Baker. Your current system is broken! All of these negative reviews are not a fluke or from disgruntled customers. They are mostly from customers that are shocked at how far your once great restaurant has fallen.

Now the question:

Are you going to fix things or drive the company out of business?