Bank of America (with Drive-thru ATM)

On April 20th, I went into the Selma Branch. I had an issue with my B of A credit card, I spoke with Carlos in hopes that he could help me with the issues I was having. To my surprise, he was so helpful and professional and helped resolve the issue. He went above and beyond, he was on the phone for about 20 minutes trying to resolve the issue and with his help I was totally satisfied. In general people point to the negatives, and forget to point out the positives. Thank you so much B of A.

It takes a long time to get assistance here! I guess it just has to be this way! It's 2022 why does it have to be this way?

I hate bank of America its always packed with people and only 2 bank tellers it should be called the slowest bank of America

I drive right up or there is a short wait at the drive-thru ATM in Selma. I like that it offers $100 and $10 bills in addition to $20s.

I usually see a long line for indoor services, but I understand there is a PANDEMIC going on and appreciate that they may have reduced staff, be implementing social distancing protocols, have capacity limits indoors, etc.to LIMIT THE SPREAD OF A CONTAGIOUS AND potentially LIFE ALTERING VIRUS.

I never have a problem getting through the parking lot, usually plenty of empty spots by the drive-through ATM. I see people waiting to park up front, and if that’s all you want, then of course there is “no parking”. But that’s just me️

It’s like a 80% chance each time I come to this Banks atms that one of them isn’t working. Then it leads to me waiting for 15 min minimum just to pull some cash out.

I came to this bank exactly 3 times to buy coins for my collecting hobby. As you all know, Covid-19 was very effected alot of businesses included the banks. So what that means? What ever lelf open usually are very crowded.
Long waiting line at these places are very normal and I bet everybody’s trying their best to serve you. I came in to a lot of different bank’s locations and I always got the nice, professional service! Same deal here @ this Bank (Selma), all the tellers including the boss (manager!) sitting at the table behind are very helpful with a smiling face. Maybe when I go, I left my selfish, my bad attitude at home? I will recommend this bank to everyone I know! (FYI: even know we’re all have to wear mask but you still can tell the person expressions by looking at the eyes and their voice, right?)

If i could give them a -0.00 I would. They never answer the phone and if they do they always put me on hold for over ten minutes. This is ridiculous. Staff aren't that helpful either.

Always massive lines, no parking and unhelpful staff. You would think with the lines to the door or out the door frequently they would bring in more staff but they dont. Unhelpful and always happy to charge more fees for less service

Every freaking time I come here they’re so slow! Prob one of the worst branches I’ve been too.