Bank of America (with Drive-thru ATM)

I Have been a customer over 25 years, this Branch has really gone down Hill! Terrible Customer Service.

I have been a customer of Bank of America Westcliff for over 30 years with multiple personal accounts and over 12 years with Multiple Business accounts. The customer service and loyatly has been on a decline for several years and has become deplorable. The branch manager is not helpful and the small business manager is unresponsive. I have emailed and called and never heard back. I call the small business and personal help telephone numbers and receive the same scritped response.

I had a business account for over 12 years with NO check every returned and a teller in Florida cashed a fraudulent check late 2022 which required me to open a new business account. I’m told by the banks representatives online that they put a hold on my business checks. I’m receiving no benefit or loyalty for having a business account for over 12 years and a customer for over 30 years. The previous bank account never had a check returned. Apparently, this is the new policy with regards to paper checks. Not every company has transtioned to electronic payments. If you are a small business looking for any personal service and loyalty, this is not the bank.