Bank of America (with Drive-thru ATM)

None bofa customer. Took money out of their atm and went inside to the teller line to exchange the money for smaller bills. Banker said I can’t exchange the money because I don’t have an account with bofa. Told him I just took money out of your atm. He said the atm is different system. So basically I was denied to exchange money. No wonder their rating is low.

I tried calling to make an appointment for an hour and a half and not one pick up of the phone. Horrible customer service!

We were helped by Sergio
His exceptional efforts helped us achieve the car loan, obviously it was all on our credit profile but his efforts really paid off.
He has good knowledge of what he is doing and we felt highly valued being a customer.
Guy deserves a rise and promotion
Thanks Sergio

Terrible terrible customer service and rude tellers. I’m leaving this bank.

The staff lacked knowledge in regards to several banking services. It was very frustrating and a complete waste of time to visit this location. I have made several failed attempts to contact a corporate office or employee that can assist with my issue.

This is the bank for you if you have lots of time on your hands! The tellers will greet you, mostly. A couple occasions the teller offered no greeting and made me feel like she was doing me a personal favor.gee thanks. If you have a question and think you can call the branch-good luck! Prepare to spend a couple hours in the lobby sitting around people watching if you need to see a banker person without an appointment. Otherwise, I think most are trying to do their job. I haven't switched banks because I dont want to go through the hassle of opening new accounts at another branch.just the thought gives me anxiety Thankfully, my accounts are always correct.no complaints there