Bank of America Financial Center

Opened on time staff was very nice and friendly. Service was very fast, I don't have any complaints.

If I could a zero review I would bank wasn’t open due to no one showing up to work how do finance institutions stay in business like this when customers and their banking needs should be the first time thing to take care of

Worst bofa I been to can't handle business here 12 people in line at 10 am only one employee at the window? Really? P. O. S.it's really getting to be the worst co. To bank with.

I don't know why this place has such a bad reputation! I love banking here never any issues.

I cannot stand Bank of America. However, my experience today has entirely changed my outlook. I went in to close my account as BOA has been giving me the run around with my account making it impossible to access my funds. When I went in, Christina was so helpful as she spent 2 and a half hours trying to assist me with my account. I am still closing my account but she was amazing and should be recognized for her hard work and dedication. BOA -10/10 but Christina is 100/10. Thank you so much

Thank you to the terribly rude older teller this morning for not being knowledgeable of business accounts and talking to customers like garbage, because I will now close my account with Bank of America and open a account with a knowledgeable bank.
Training with business accounts should be a must in banking!

None of the tellers ever show up, according to them. Many times I need to go Into the bank and they are closed which is very inconvenient.

They are understaffed so I understand, although they don't really follow their hours when it comes to weekends. I'm sure why but I'm sure they have reasons for having to close on a Saturday but it does become a inconvenience after a while

This place is shut down more than its open causing a big inconvenience for many customers that need to drive to VV or AV to use their bank. Than this locations end up with lines from hell!

Worst bank in America. The staff are lazy and don't wanna do there jobs, and they don't even know what there job Is in the first place. Incompetent prices of trash.

Went online made an appointment and all went smoothly when I came in, I have no complaints

Had to wait in a long to be checked out, they needed more checkers. Other than that it's a perfect store to go see, inexpensive clothing.

The Barstow BofA has not opened with any predictable hours since Summer of 2020. Apparently they have failed to inform their corporate overlords, so anytime one needs to do more than use an ATM at BofA, a call to bankers on call nets one the response "oh, you have a financial center right there on Main Street. Let me give you that address & their business hours. "
Way to make being stuck in an isolated & remote outpost feel even more hopeless, Barstow BofA.

To reply to Phil, some of us don't have the luxury of driving 30 miles or more to do our banking. Your organization's bankers on call have given me the address & hours for the Victorville location (next closest, 34 miles from me,) but when very to a 93YO rambunctious parent with advanced dementia that is not an option.
And no, you cannot get away with blaming COVID. Our financial center stopped opening at a time when the virus was not impacting businesses. Apparently the issue was that the unemployment stimulus funds were available to those without bank accounts only via BofA, & since SO MANY people with no employment history, no bank accounts submitted fraudulent claims, our BofA couldn't keep up with the cash demands. Well, it's been a lot of months since stimulus money's ran out, and long term customers like myself (over 25 years considered a valued customer,) are still without a place to bank.
Shame. Shame on you, Phil, making excuses without the full story, shame on Barstow branch, who for a while posted signs staying when they would open, but never opened when signage stated, & then posted signs saying "call for an appt, " but number listed was for ATM finder, no recourse to a living person on that number, and shame on BofA corporate for failing to notice that this branch never opens anymore.
Until now I'd been a BofA booster, very impressed with how well they take care of me.
No longer.
I might just wind up not only changing banks, but also closing out my Merrill Lynch wealth management account (which holds a not inconsequential sum,) and finding a bank that WILL accommodate my needs, as well as an investment company that is not opened by a bank that shrugs off my needs.
Shame on you.

Impossible to reach anyone at this branch over the phone. Have been calling daily for over a week. Received an email from Dallas and responded and have never heard from her again even after multiple follow ups.