Bank of America Financial Center

We first met Mr. Joey Clemons at BofA Brentwood branch. We were very pleased & impressed with his great help, support & knowledge. He was very professional & took the time to patiently answered all our questions & concerns.

We were very happy to meet him again at Pacific Palisades BofA branch. He helped us with CD investments & also gave us great advice on fraud & Identity Theft protection of our BofA accounts.

With his great amount of knowledge, very clear communication skills, very open & polite personality - we think he would be a skilled, talented & efficient manager. We definitely like going to Pacific Palisades branch for his great service & knowledge. We highly recommended him to all our friends.

Came in today for some financial advise and Mr. Joseph Clemons sent me on the right direction. Great advice, he knew what he was doing. Thanks again.

Please update your website to accurately reflect your hours. When your website and doors say you’re open until 4: 00pm and you go to the bank relying on services, only to have an employee open the door to say you can’t come in without an appointment, it’s really frustrating and ridiculous. This branch has a really difficult time being open when they post otherwise.

Girl with attitude seriously I’m trying to deposit huge amount of money so she open the door and saying sorry we closed we going to lunch when their hours says 9: 00am to 5: 00pm so there’s no one to help you! So all bofa employees go to lunch at the same time!

Bank of America doesn’t deserve our business. Customer service is at the bottom of their concerns as evidenced by NEVER answering the phones at bank branches (including this one), long waits due to understaffing, and closing branches at unscheduled times therefore denying services due to customers. Sorely disappointed since we have been customers for many years. However, I am sure other banks will be happy to have our business.

I am trying to find out why these banks are closing doors and can’t afford to pay someone to sit in a chair and look at a computer to do their job without an attitude. They got rid of the temporary debit cards and went digital. Well I got news for you, the digital card is not working. You guys make billions of dollars a year and loan out every one of your customers dollars to someone else to keep YOUR business going but when I need a simple debit card I am asking for too much?

Of course I will get a robotic response from some representative telling me sorry but not sorry. Save it for someone else.

No one in the line and yet 20 minutes wait, not only that, new employees who ask the manager to approve everything one at the time, never back to this branch. Sadly to say it use to be the best branch.

No one answers the phone at this branch and they don’t have Voice Mail, which means they don’t care and I have over one dozen, possibly even two dozen accounts, but they don’t care!

Audrey Was Tremendous! Helped and my made my day amazing great branch and wonderful staff!