Bank of America Financial Center

Very bad Cerbicio arrived 20 minutes before sawing and they did not attend to me because I need to arrive 30 minutes before only one client opened within the bank of 5 banks of America that is gone this is very bad they need to be explained to them how clients should also be treated

Amazingly poor customer service.

My wife wrote a check for $175 from her personal Bank of America checking account, payable to our housekeeper's business (DBA) name. The housekeeper's business checking account is also at Bank of America, and has been open for several years.

The housekeeper went to the Bank of America Financial Center at 3852 National Avenue in San Diego on Tuesday, September 5 to cash the check. She endorsed the check and properly identified herself, but the National Avenue office refused to cash the check. The staff gave only a vague explanation for their behavior, and kept the housekeeper waiting for a long time. Finally she decided to leave; but the Bank of America staff refused to return the uncashed check to her.

My wife and I tried calling the office this morning, but the phone did not get answered. We then called my wife's home branch (Coronado, CA) and got hold of someone who said she would escalate the matter to her branch manager and get back to us later the same day (today.) But we have not heard back from the Coronado office, and have heard nothing from the National Avenue office.

The situation now from our perspective is that there is a live, endorsed check for $175 at some unknown location, and nobody has told us what is going on.

Obviously the National Avenue office should have returned the check to our housekeeper if they were uncomfortable cashing it, or contacted my wife, or called the police if they seriously suspected there was fraudulent activity going on.

Our housekeeper has still not been paid the $175 to which she is entitled, and we are not comfortable writing her another check until the missing one is resolved.

By the way, the check written on my wife's account immediately before the missing item was for the same amount and the same payee. A savings branch office in Chula Vista cashed that for our housekeeper without hesitation.

Excellent service. Everyone was very kind, especially Christian who helped me and explained all my doubts.

This bank has horrible customer service. I should have read the reviews before making the trip and scheduling and appointment.

The staff is very bad, I had to say that the person in the back has Chinese hair and is very despotic with the clients. I witnessed the conflict.