Barnes & Noble, Chino Hills CA

I love Barnes and noble. Simply because of the fact that it's a book store lol However, the quite and peaceful vibe is completely ruined when staff is loudly expressing their complaints about their job. Please maintain a more customer centric experience and give these employees some more training on when and where it's okay to express personal matters.

The personnel on the floor were just chatting and they are not very helpful when asked about something. They need to fire those kinds of employees, if they are not good in customer service, they need to stay home and not work.

Was very disappointed in the book selection. Looking for a good quilting book.nothing in the craft and hobby section. I did see a knitting and a crochet book. But even that selection was poor. Looked in the magazines but only the normal magazines I can find in the grocery store. This store seems to be geared more towards the children now days or maybe the run of the mill reader.

A smaller Barnes and Noble store compared to others because it's only one floor. But it still has a great selection of books and it is located in the shopping plaza so it makes it's a nice place to walk around while you're in the area.

Great atmosphere thats very quiet.i usually come here to just relax, walk around, and look at all the books they have in stock.a starbucks is located inside so if you ever want that caffeine boost while reading a good book, its there for you!

Last minute book shopping otherwise you know who gets the business. Something BN, Borders haven't figured out.sadly.book stores are going away

Went to Barnes & Noble to get another pair of IZIPIZI reading glasses. Took awhile to locate the spinner rack, but once we did most of it was empty! These are great glasses and it looks like they won't be carrying them anymore: (Just in case, I purchased 2 pairs.

It's a typical Barnes and Noble. Nothing extraordinary about it - good or bad. They are well stocked and well staffed. The store itself was very clean. My only qualm with this location is that they need to pay better attention to their restrooms. It was a disaster! I know some might say it's a bit unfair to judge a place on restroom cleanliness but for me it's part of the store and part of the experience.

Aloha! Awesome bookstore. I’m so glad they are still here. My son loves books and this place is for him while we wait for the ladies. Outside the ladies are waiting so we better buy what we want.

I had a terrible customer service experience at the Barnes & Noble Café this week. I had the displeasure of being served by Brianna S. She was flat out hostile while serving me and unprofessional. They café was empty at this time, approximately 4-5 pm, and she was slamming cups around, not asking about my drink and generally being unpleasant.

I am not sure what the hiring standards are at this café, but Brianna is a perfect example of a terrible employee who needs to be retrained or simply replaced. Having a hostile and unprofessional attitude at work, especially when there aren't any other customers, shows that this person is just unstable and unsuitable for customer service positions.

Beware when you are being served by this angry young lady and remember to file a complaint if you encounter her hostility and unprofessionalism.

Didn't really visit for the books. I came to look at their movies section. If you look carefully they have some great deals on blurays. Some titles are sold at sticker price so be careful.

Big location but they did switch things around. Went to the help desk because everything was different. I asked a big (both chubby and tall), blonde woman for some help and she just looked at me like if I wasn't not allowed to ask her questions. There were 3 associates by the help desk but she was the one actually behind the help desk counter which is why I just asked her. One of the other associates, named Bengy, was ready and leading me to my desired location since she wasn't. Bengy not only led me to the exact book I wanted but also made another recommendation of the book that came along with its sequel. Loved that customer service; friendly and super helpful. Coincidently, he also rang me up and he was excited and happy about my purchases which also made me more excited about taking them home.
Wish there were more copies of their items because I was interested in taking other items home but they looked so beat up that I decided against it and I couldn't find another copy.

Went in to this store for the Starbucks. I waited in line the proceeded to place my order. The cashier saw my app open for Starbucks and then told me they don't take Starbucks payment methods because it's inside Barnes and Noble. So it would be nice for B&N would place signs at entrance. So people who are just enjoying the Shoppes and would like a Starbucks are aware. Because a lot of people use the Starbucks app earn free drinks. And when you have a pre-loaded app you are not going to pay with is a debit card.

I worked here for nearly 5 years (started a couple months after the store first opened) and really enjoyed my experience interacting with the community and sharing my knowledge of music and literature with a wide variety of really great people. I appreciate that this store maintains high standards of cleanliness and neatness as well; most B&N stores I've been to have incredibly disgusting bathrooms, stains on the carpets, or visible damage to numerous fixture and merchandise. I'm grateful that this store has remained open for over a decade despite threats from e-commerce giants and the pandemic.

Barnes & Noble is an amazing place to grab a book and read. There are so many options and they are open late. There is a friendly kids section with plenty of books to pick from. There are so many new and old books to pick from and you can ask an employee to look up a book from another store. There is a Starbucks inside the Barnes & Noble for sitting and relaxing. The employees are very nice and there are plenty of help desks around.

One of the great placing to visit and relax.there is nothing like opening a book and immersing yourself into its pages. Barnes & Noble staff are so friendly and well informed of literature location.and if they don't have it they will order and have it within days. Oh and don't forget the cafe with fresh coffee, pastries, tea, and for when you're really hungry.yes they even have pizza and sandwiches!

The price is high there. They have enough parking place there. The store is neat and clean. A service is very helpful to serve you. It is not too hard to find it. The neighbourhood is good.

Barnes and Noble bookstores are already stretched out as it is. Either I go to Gladstone or one in Chino Hills, that's how far I have to go. They are very welcoming in my experience and helpful when locating books that are sold out. I have this keen thing on wanting every book in perfect condition, so they were very patient with my nit-picking.

Spacious and felt like I had enough room to socially distance! Had the books I was looking for and a few extras too! Staff was helpful and super nice!