Baskin-Robbins, San Diego CA

Staff member today was very nice and accommodating. Helped us select our flavors. Will be coming back.

This one is usually pretty solid but the last few times I’ve gone it’s been so dirty and gross inside. Smeared ice cream on the counters (customer side), dirty floor and the workers weren’t wearing any gloves when serving. The young girl who was working this evening has been pretty rude and has terrible customer service the last few times I’ve gone in. She was arguing with her coworker on who was going to put away the cherries that night and complaining about her job as I was cashing out. I think it’s time for her to find a new job. Also- please clean the place up. It was beyond disgusting in there tonight. Really sad. I hope a manager sees this.

I went there with my 7 yo daughter to get some ice cream. The two workers were playing music with highly offensive lyrics. The guy in front of me with 3 kids was outraged and sent his kids outside. The works just keeped going about there business and did NOTHING. I was kind of shocked. We walked out and so did the other family.

I won't be going back, but it's OK. I was never too thrilled with this place and Cold Stone is much better.

We have yet to have a bad experience here. Good variety of flavors and cup of cone options. Dipped cones with sprinkles are always a hit with the kids. The Valentine's Day flavor with raspberry chocolate is delicious and they have plenty of options for folks with different taste buds. A few dine in and dine out tables and generally plenty of parking.

Worst customer experience. Did not honor the child’s request for a scoop of ice cream when we entered the store at 9.55 pm nearing closing hours. (we were inside the store before 10 pm) The In regular practice, it is highly recommended that when the store is nearing the closing hours, the store manager does not allow customers inside, instead of of allowing all customers inside making them wait in queue and denying purchase. Recommend the management reviews such actions seriously.

DO NOT PUT AN UNSEALED MILK SHAKE IN A GIANT BAG ALLOWING IT TO FALL OVER INSIDE THE BAG UNNOTICED AND SPILL THROUGH THE BOTTOM ONTO MY CAR SEAT.

The worst experience I have had. When I walked in, I was the only customer. The employee was leaning on the back counter. The store was filthy. Trash overflowing, floors filthy, counters filthy. I asked for one scoop of ice cream on a sugar cone. When she gave it to me, she said the cone is broken what do you want me to do, I just looked at her and said nothing. For $5, I would think she would replace the cone, but she just handed it to me. No level of service to speak of. I will not be returning to this location.

This is a disgusting cafe, where delivery couriers are neglected, making them wait, and serving them last!

The staff are amazing and honestly extremely overworked. It is very obvious that management does not appreciate their employees OR their customers. This is one of the most expensive locations I’ve ever been too, and they are always packed with minimal workers. Who can blame them, I wouldn’t want to work for a business that can’t appreciate their employees, the heart and soul of a company.