Baskin-Robbins, Ladera Ranch CA

Hi there:)! My family and I came in both nights Saturday 12/9 and Sunday 12/10 to celebrate and unfortunately were provided with two different forms of customer service.

Firstly; let me start with SUNDAY NIGHT of 12/10/23 the 2 girls (one curly red head and one with air pods) running the store clearly don't know how to manage a business. NOTHING was stocked up (cups, spoons, toppings, even the ice cream was extremely low I had to chose a different flavor). The store was extremely dirty walking in sprinkles and leaving with ur feet all sticky. Not only that, but they were efficiently slow when taking customers. I'm surprised, I come to this location often with my kids, but the employees I described tonight weren't trained correctly like the other lads I've seen.

Now; nothing went wrong Saturday night of 12/9, but I had to mention the difference. The employees provided respect when serving, were very quick and had my family out the store in minutes WHILE also having the store look clean, and just the complete opposite of Sunday night when I returned with my nanas.

Tip; hire more people for closing, it looks like some of ur employees need more help and training in the night! All respect we are regulars and will be returning hoping to see changes (:

The worst shake i've ever had.flavorless, watery, and just plain terrible. Horrible customer service- combative employees. I would rather go ANYWHERE ELSE.do better baskin-robbins.

11/1/23 OUTSTANDING service! Store is kept extremely clean and provides great customer service. I had stopped by around 8: 58PM and decided with the classic RockyRoad, which never misses the spot.

I visited the store today (23- Oct) at 8: 38 pm. The employees closed the store and were wrapping up for the day. The store as per the store hours was supposed to be open till 9 pm as per the hours displayed at the store. I saw 2 employees working inside. I tried to ask them from outside why the store is closed, they did not paid attention and did not respond, they seem to be arguing amongst themselves. I could not pick birthday cake for my wife. Because it was 8: 40 pm already, all other bakery stores were closed. I returned home without a cake. Why have they closed the store before closing hours? How can I escalate this?

Everything good. My favorite flavor is lemon sorbet. They are efficient and the place is clean.