Bay Motors, San Mateo CA

Sent several emails inquiring about vehicles advertised online to receive no response, didn't even answer the phone when I called. I just saw that they reposted one of the vehicles which never sold for some reason. Zooming in it looks like there are several big dents, and misaligned doors. Of course you have to actually zoom in as the don't provide close up or even mention that in their ad. I'm not above buying a slightly damaged vehicle from someone who's upfront and honest about it, assuming it is priced accordingly.

Got a Honda civic 2016 here 2 days ago. The car died on me this morning in front of kohls, with all the warning lights on. Called towing company to tow the car to the closest honda dealership. It turned out the battery is bad, and itd cost $178 to replace. Called bay motors, they said they'd sell me new battery for manufacture price. WTH? 2 days. Thanks for the disclosure.

Updated: Wow How rude of you! I'm pretty sure you had all the cars tested before bringing them in, so you were totally aware of the problem. I would have been more than happy to pay that $90 to replace the battery if you had told me there was an issue with it. I was stranded, freaked out because all the maintenance warning lights in the car I had just bought for 2 days went off at once, and waited for an hour in the middle of every one's way for the towing company. I went with $178 battery for the peace of mind, because Honda was definitely more reliable, and because I wasn't going to drive for 4 hours back and forth just to have the battery installed. And now you're yelling at me on the feedback that I'm giving you guys. WORST CUSTOMER SERVICE I"VE EVER EXPERIENCED.

12/17/19, I upgraded my review from 1 star to 3 star because I actually really like the car.