Bay Physical Therapy & Fitness Center

I love my PT Jessica, but I don't like that masks are still required here. Friendly staff and great therapists.

I need Wellness great physical therapy for wellness at Bay Physical Therapy here in Pacific Grove

I try not to write negative reviews, but I have to write this review.
My physical therapist who was visiting me at home due to surgery, recommended a therapist at this location, because home visit coverage had ended. I made an appointment and asked for the person my therapist had recommended, and I was told his first appointment was in 2 or 3 weeks, which I accepted. I went to the appointment with difficulty and arrived 10 minutes earlier. I was given the paperwork to fill out, etc. After over 20 minutes or so, another therapist comes out tells me her name, and says she will be working with me. Surprised, I asked will I be working with her or the therapist with whom I had made the appointment? She replied: with her, so I answered, I made the appointment with the other therapist, and I want to work with him. She asked why! After a few minutes of back and forth, I said you should have informed me that the other therapist was not available. In fact, because of the surgery, my mobility is limited due to surgery and hence the need for physical therapy. So it is important that the therapist is recommended by people I know.
Whether they forgot to inform me that they were switching therapists, or they assumed they can switch without informing, it is disrespecting people’s time and well-being.
Even though the therapist called me to talk to me after I left, and said that he thought someone had called me to inform me (which obviously did not happen), after this experience, I will not return to this place. This was close to me, but there are many other physical therapists in town.
Please do not respond that you are sorry. Sorry does not bring back my wasted time with the state of health I am in.

I went for 12 sessions for my arm with tendinitis. People there were great, even the receptionists! Started to feel better about the third visit in. I want to back for my hip!

Great people, very knowledgeable, gentle when they need to be and work you when you need it. I used them for 2 Previous injuries and and I'm using in them again for an old injury that gives me problems. 10 out of 10.