Bel Air Internet / BAI Connect, Sherman Oaks CA

Extremely irritated with the internet outage for multiple days. You guys ruined some holiday time.

Juan was an awesome tech. He ensured my internet install went smoothly and was completed in one visit. He even took extra time to troubleshoot issues outside of his control to ensure my internet was up and running ASAP so I could work from home! Thank you Juan.

Elmer is a great Internet Engineer who is professional and efficient in setting up my internet.

Jesus Quirarte knows what he is doing. He arrived on time, installed quickly, and walked me through the process. This man deserves a raise!

I now have not had internet for 48hrs. No update, no timetable. This is amateur stuff. Don’t even think about using this service if you don’t have to

Had a wonderful installation experience with BAI’s tech Juan. He worked very professionally and clean, finished the job quickly and everything is working great. Thank you for a great service.

After being told by your people on the phone 11/30/21 that the problem for our TV that did not work was the remote.they sent us a new remote direct TV remote control received 8 days later. The remote did not connect to the box. After a full day of phoning and phoning BAI with no help whatsoever and phoning Direct TV for hepl and waiting at home for 8 hours (we were told that a TR2 person would phone in the next 4 hours but it never happened)! We finally connected with one of TR2 person who gave us that night at 6PM an appointment for this morning!

Andrew came at 9: 30AM and in no time programmed our new remote control to our TV. He was pleasant and knowledgeable. A great help.
Thank you Andrew. Christine Booth

My experience with BAI was great! I received an unsolicited phone call about the company's suspicion that my internet connection was likely bad due to some issues with wiring and that if I was up to it, that they'd like to fix it (for free!).

I scheduled a visit appointment with them and Elmer Galicia came by and hooked me up! He was on time, responsive to my questions and had a great attitude. He double checked some wiring issues that went beyond my apartment as well to squeeze out that extra bandwidth - thanks Elmer!

Katrina Vescio, AR Specialist, took care of me and my situation with professionalism and empathy. I returned my equipment a few days late, had VERY little money to live on for the next couple weeks and was charged a late fee. Other representatives I spoke to were unwilling to help, or unwilling to provide any immediate attention. When I emailed the billing department, Katrina saw my need, my heart, and mistake, AND was quick to make an adjustment once the equipment was processed in the system. She communicated promptly, was kind and understanding. I wish more employees were like Katrina. I would’ve kept the wifi account with BAI if they were. Thank you Katrina!

Juan and his colleague were so great. Super professional, knew what they were doing and got it done so quick. They are great!

I needed WiFi and cable set up after moving to my new apartment and Andrew Jackson was so efficient and in time. Was such an easy experience once he came to set everything up!

Kyle came by and installed my wifi with a personable attitude and great service. It was quick and painless; what more could you ask for!?

Andrew set up my internet very quickly and even was able to make my previous router work instead of buying a new one. Really happy with my speed and the service.

Update: this internet is TRASH! We're required by management of our complex to get this garbage provider and will be fighting them on this tomorrow. Constant outages and terrible speeds with sloooow repairs. How is this possible in 2021? !?

Awesome and amazing service - super quick and seamless: within minutes, wifi was set up. Elmer was the one who helped me and he was an absolute joy, knew his stuff and.was just so fun to chat with!

Great installment service by Elmer. He came early (texted to make sure it was okay first) and finished well within an hour. He was cheerful and reassuring and safe covid protocol.

The installation tech, Elmer, was great-super time efficient, professional, and friendly! Other customer service reps that I've spoken to have also been helpful, which makes the headache of getting and managing wifi in a new apt so painless.