Best Buy, Costa Mesa CA

Helpful and clean. I traded in my phone and it was a fast and easy experience. I do find the stock low on some items like screen protectors cases etc.

Had to write this review. A gentleman named Malik from the Geek Squad assisted me with my purchase today. Not only did he offer me some very-sound advice, he assisted with physically bringing part of my purchase to the car. I'm in retail and I can honestly say I was very impressed with his level of customer service. By the way, he did this on BLACK FRIDAY when the store was out of control busy! Thank you, Malik! Great job!

It is exactly what you would expect from an electronics store. My only complaint is that sometimes there are too many people asking if I need help.

Not a bad experience, but not great. Went in to pick up an order - walked past a stack of the same item. Pick up counter said it's not ready. Couldn't just grab one and check me out. A bit frustrating, and the counter guys seemed a bit lost when things didn't line up perfectly to their SOP.

I was issued a store credit worth $1,185 in this store February, only to use it few months later and I was told it had zero balance. Till this minute they didn’t show concern and customer service told me to go report to local law enforcement. This is fraud, I trusted this brand that’s why I accepted the store credit for my returns.

Good costumer service, fast and easy. It can be difficult to find their staff to ask questions on some products, especially in the laptop sections but other than that I usually come out from this story happy as I find what I need and don’t spend too much time finding things in the store.

Came in to replace a TV that hadn't been working properly and gio in geek squad took care of quickly, efficiently and with a great attitude

Man a great experience especially because of my boy Jeff Jagoda. He helped me out with getting everything straight away, coming back because of that man for sure as well great deals!

Wow. Wow. Wow.

I have experienced a range of emotions while at this particular Best Buy, from internal freak out to completely ecstatic and overall extremely grateful.

I’ve been at this location before a few times, and have always had a pleasant experience, but my last visit made me feel compelled to leave a review.

I recently had an issue with my laptop and had been already gone through lengths to get it fixed before finding out Best Buy would be my only option, so I really didn’t have anywhere else to go. I had it shipped out through geek squad, and I bought a replacement laptop from Best Buy (online via their open box program, which is also amazing!) while my laptop was worked on (I will never be without 2 laptops moving forward forsure)!

Unfortunately, I didn’t notice the voicemail asking for approval to proceed with fixing my laptop, so they shipped my laptop back to this Best Buy. However, I was easily able to get it sorted and reshipped out, as well as pre-approved for the original charges thanks to the awesome geek squad here!

When I came to pick my laptop up, some additional work was made that I didn’t approve and luckily I still had the first voicemail stating the original balance. Chad and Sanger did such an outstanding job with helping sort things out completely above my expectations. I cannot say enough good things about them both, I’m so grateful for them!

I loved Best Buy prior, but now I will be a lifelong customer! Come here for truly excellent customer service by employees who care about their customers. Also bonus points, if your animal is well behaved they’re welcome!

I will continue to share my incredible experience with everyone!

Bought a printer here that didn't work. By the time I hooked it up and realized it was broken and tried to return it they told me it was out of warranty even though it was barely 30 days from day of purchase. This company is terrible and I will be asking everybody I know to take their business elsewhere from now on. Shame on you for selling faulty product and not backing it up with integrity. Disgusted. You will be the next Blockbuster soon. Just a blue and yellow memory.

Store was nice and clean so I'll bump it up a star, but customer service was severely lacking. None of the three staff I asked for help were willing and just said they would send someone else over. Third staff asked me to have a seat while I waited. After nearly 20 minutes waiting I left annoyed and empty handed.

You know that feature in-store where you can the QR code to get customer service to help? Totally useless. Wasted 20 minutes and better off asking an associate few sections down.

I went to purchase a Galaxy phone s20 out of stock most likely discontinued however the associate there pointing me to a Galaxy Note 5G and I saved $200 it basically had the same functions for $200 less the Samsung Galaxy Note has a built-in stylus which comes in handy at times I was forced to buy a 5G phone because the government is requiring it after the first of 2022 that is according to my cell phone carrier

Good floor layout like most BB. Tons of stock. Got a Epson printer I'm very happy with and they were more then helpful answering questions I had about it.

Amazing experience for our family. It wasn’t fast and scary as we thought. Very smooth rides, the last one was the best!

I waited 20 minutes on the line and whp ever picked up the phone wasnr helpful at all, and i felt like he couldn't wait to hang up: (

I had a very unique situation on a defective lenovo. It required massive logistics and some common sense consumer experience. I was leery that any of that would happen. But then I spoke with manager Megan Boland who deserves recognition from corporate for being excellent.

Among the IT tech and appliance world, Best Buy is one of the last standing brick and mortar vanguards of retail store era.