Best Buy, Orange CA

Paul helped me find the items I was after. Helped price match (with a managers help). He juggled questions from both myself and other customers with a smile on under his mask. He never lost his cool. Every question, customer, and service he provided made you feel like he was happy to serve. In my opinion Paul needs a promotion and a raise its clear he knows what he is doing. And when I come back, I'll look for him to help again unless some other business steals him away.

Srore very uncrowded. Lots of easy parking. Handi capped spots especially. Upon entry was promptly greeted by staff member asking how they could help.thx Heavens! Products "thought" i wanted was wrong in so many ways. Staff was able 2 glean the parts needed by waiting geeksquad colleague @ house.all in under 5 minutes.
Then @ checkout line when it just looked slow.the store immediately inserted 2 additional staff members. Also they saved great deal of $ due 2 their expertise. Highly recommend

Austin was extremely helpful with electronics information as well as appliances. Helped us out a lot and greatly appreciated his help.

We purchased 3 ACs because of his help

This rating is more for the service than the prices or selection. On this particular occasion, I was in a hurry and needed a specific item that was hard to find. The employees knew exactly where it was, even though it was the only one left in the store. They saved me a lot of time, and I was grateful for the good service.

Everyone I spoke to was helpful, but the guy I spoke to in the online order pickup area didn't really seem like he wanted to be there at all. He wasn't rude or anything, but he wasn't exactly friendly, and seemed a little annoyed that I talked to him. Otherwise, the person I spoke to at the entrance was awesome, and everyone took care of me and answered my questions.

The store has most of the products that I want online and can price match. That's all I really need to ask for. On top of that, the employees that work there mostly know what they're talking about and are always willing to just chill out with you and talk or follow you around the store to help you out with whatever you need. My last trip I came in for a new pocket speaker and one of the employees helped me look up all the differences between the new and old versions of the JBL clip 3-4. They don't need to, but sometimes they go the extra mile and it's appreciated

They stop you at the door and won't let you pass unless you tell them exactly why you're there, other than that it's a Good best buy.

It took my 15 min or more to get help and still i hand to run around the store to find what i really needed, lack of staff

Brick and Mortar is dead. The staff here remind you of that while they talk amongst themselves as you wait for assistance.

Looks like they want to shut down. No inventory and no variety of brands and products. They shut down all Mexico stores, is US next?

I was looking for the Nintendo switch regular, and they had them in stock and the lady at the counter let me look at it and told me about it it was very awesome.

I bought a floor model refrigerator on a pretty good discount. They wrapped it up very well and helped me load into a trailer. I got it home and installed that night.

Wow! This was the worst experience EVER! Went there for a refrigerator. No discount, no credit card nothing special, just ask to have a the refrigerator delivered asap. WEe paid right away. The best they could do: 1 week later you know "because of Covid & availability". The day of the delivery EVERYTHING went wrong. Employees so arrogant, so mean. 4 Days later and still waiting from them to have back a phone call to re-scheduled an appointment (now we are talking of 2 weeks wainting). Went to the store, cancel everything, ask for reimbursement. Went to Lowes. Choose the refrigerator. Order it online. I could've have it the next day if I could've take off from work. The came on Saturday (2 days after my purchase) install it. I call the day before (friday night) and they answered me within 10 min waiting. BEST BUY COULD really learn from other companies but won't because they already have their own reputation. Unfortunately

Very limited inventory. Many empty shelves. Did not have the items I went there to compare, even though they were listed as in stock on the web page.

I had a return and it took waiting in line outside for approximately 10 mins. Once in the store my return and refund were taken care of very quickly, making the total time, from start to finish, approximately 18 mins. Not bad at all, during these trying times.

Clerk was rude about giving me my disabled wife's online order. Even though I had the bar code, phone number and her ID.

Due to covid, they asked what we needed while outside, then told us where it was located and let us in. Limited customers in store also. A very efficient and safe system they have!

Drive up contactless option is great to avoid going in. Staff has been helpful and nice, definitely recommend this one over a few in the area.

Easy to do curb side pickup, parking spots well marked, staff was quick to fill orders. Entrance is at a traffic light so easy to exit parking lot.