Best Buy, Burbank CA

The woman who sold me a laptop did not describe the new total tech warranty correctly and sold it to me. It's $199 a year, and $99 for fixes, unlike the geek squad warranty. I called, couldn't cancel it, I went to the store and they told me to call back. It's now a 3 hour hold time.

Awful experience.

I will never step foot back into the store again I went in there for a screen protector didn't have what I wanted ask them about it then decided to leave when it came to that they didn't have my product that I wanted but when I get to the exit door one of the employees come up to me and say they want their item or product back that I stole that I put under my coat which I did not know what I opened up my coat and proved don't ever disrespect me again

I found the battery I was looking for here and the employee were pretty helpful. I came to this Best Buy location after checking on their website that they had the battery I wanted in stock. I tried another Best Buy location and they didn't have it. The parking at this Best Buy is great, alot of spaces and roomy. I wore my mask inside and it looked like everyone wore theirs as well. I asked an employee working the camera area where the battery location was and he directed me to the tablet area. I was able to find the battery I wanted and was out within like 3 minutes.

Called this store to check if the had Nintendo switch available was told yes they have a few i drove 45 minutes to get here for them to say they are sold out but can come back on Black Friday.

I’m unhappy I got a tv on Friday I open the box didn’t come with Remote control or the cable for the TV I call me on hold for like 20 minutes after the click me

Availability could be better but service was good. I was able to get in n out even though it was busy.

I would give this place 0 stars if I could. The employees are not trained to provide a decent customer service. We walked in at 8pm to get some upgrades on our iphones and the guy at the At&T stall basically told us to leave because he is "busy" while he's sitting there chatting with other employees. I am going to go get my 4 iphones from another place, and these people can gladly lose their business from me hence forth!

Very helpful and friendly staff. Melanie provided me an excellent service and helped me to resolve an issue with my cell phone storage. Pet friendly store!

Went into get a fridge, dryer and washer. Already knew what we wanted online. Sales person in appliance was friendly and offered financing. The best buy credit card is a joke. $500-1000. Might as well just pay cash for it all which is what we did. Delivery and installation scheduled. Pretty easy process.

This Best buy is amazing! They have really great deals and really great electronics all for really good prices. Highly recommend coming here if you're ever looking to get a good electronic product.

Ahh the sort of ok priced and never in stock
superstore. Well they had what I needed and I found it. The staff are hard to come by to ask questions unless you throw large fluffy objects at them to get their attention off of their Tinder swiping madness.

My husband purchased a laptop from me from best buy, and forgot to put in our elite member information. The computer began overheating and showcasing issues of screen problems and device malfunctions.

We attempted to return the device within the elite member return policy time frame (30-45 days) and the manager refused the return, as my husband forgot to enter our phone number at checkout.

We have an elite account with our names, and we provided the original receipt, and had the matching card and the manager refused. Instead, the manager immediately issued a store credit. We declined the store credit and he advised that it was processed and there was "no going back" so to "take it, because that's all he could do. "

We do not want the store credit. We want the refund per the return policy terms and conditions. The manager refused even though we are elite members because he did not want to process a refund.

Product selection seems to be waning and absolutely next to no customer service accept for my cashier who went extra mile to help. Customer service has gotten worse on my last visit. Go there only to touch / see products then find better price and ptoducts online

Went in there trying to purchase a car stereo system. Spent about 20 min trying to get help or someone s attention. No luck. Just left

Very sad, I use to be a customer for life, elite plus, but the policies now where they're money hungry and automatically enroll you into protection plans that bill you annually make me cringe. It's taken me hours this morning and i still haven't been able to cancel it. This place use to be the spot, they actually cared about the customer and tried to help them but every time I shop here now i feel like the sales people try and manipulate customers to upsell something. I was looking for a TV a few weeks back but the only person that came to help me was from the mobile department while three other employees stood behind the answer center on their phones. To make it even more weird, the Mobile employee was asking how many phone lines I have. I told the employee I was just looking for a TV three times and had to get a little stern with them, I ended up not getting the help i needed and left.

Decent selection and prices. The staff is what it is. Not rude by any stretch nor impersonal, but nor especially helpful, either. True initiative and proactive isn't necessarily the deal over there from a customer perspective, but if you know exactly what you want, they'll help you, for sure, and not begrudgingly.

Kinda empty shelves, i was looking for blue tooth speakers and selection was small. Good service though.

I was just shopping for an audio cabinet. A decent one to hold your equipment is NOT going to be cheap.from anywhere;;;. I

The gentleman PETER COLATO took time away from what he was doing here in the theater design to help me.

He was VERY helpful and can order you one if needed from an array of Colors designs and many choices

Honestly, employees like Peter Colato is why I retern and continue to support Best Buy.

Thank You Guys!

Asked adapter to change from 220 v to 110 v they gave me but it was wrong it was opposite way round so had to return it. And staff not helpful sometimes careless

My wife and and son went down for the restocking of nvidia cards this am. Read at least 20 ads saying TODAY was the day for this this to happen. TICKETS would be for TODAY!
They left at 4am! Waited in line. Clerk came out said they gave away tickets night before! AFTER all ads said they would give out tickets today! The used the fine print excuse. I work in marketing and know this excuse doesn’t hold water. This is clear case of false advertising and they should be held accountable. Just like when the airlines misprinted ticket prices, 400 tickets for 50 dollars. Best Buy screwed up, people left their house early in the morning g knowing they had school and work! Everyone should keep calling this store until they get satisfaction, will! When you say OCTOBER 1st!
It means OCTOBER 1st. Purely false advertising!