Best Cheer Stone Inc., Anaheim CA

I visited this place with my kitchen renovation designer and was very pleased. I was amazed by the large variety of samples that were available for viewing. The displays
of the finished kitchens were absolutely gorgeous. I will definitely recommend my friends and family to visit this place prior to their renovations.

I know that sometimes homeowners get angry because places like this don’t divulge prices but how else can we punish those of you who are terrible customers by sneaking a little extra cash off the price of your stone. For those of you who are good customers you already understand that we treat you fairly and honestly anyway so you have nothing to fear.

Overall I liked my experience. I had to make appointment to meet with a sales person, they ran 30 minutes behind. The showroom is beutiful and has alot to look at while waiting. The rep was knowgeable and did apologize. COVID protocols in place.

Horrible customer service in the warehouse. Waited over 2 hours for 5 boxes while I watched 4 customers come after me and have their order picked. After an hour I asked about my order and she then proceeded to put it in the pickup bin! (Wasn't in the bin for an hour). After another hour I went back in and she told me sorry other people have smaller orders. So I watched 4 people wait 10 minutes while I waited 2 hours because my order was 3 boxes more than theirs. This place has an issue with a very rude female warehouse customer service worker.

After 45 minutes after they took my money I'm still waiting for the part to be released, whatever that means!

Very very bad service when it comes to helping you with a price a of a material. Im actually a contractor and have an account there and literally had to call 7 times to get a price. They kept transferring me to the department that takes care of that stuff and nothing. They also said to call one of their sellers directly to their cell phone, they even provided me with the number and no answer. Just gave up. I'm exhausted and my customer is loosing credibility in me. Thinks I cant find her stone and these guys are the only ones that have it. And what poor service I tell ya!

This place makes the whole process too complicated, too uncomfortable and too unpleasant. The customer service is so awful. I was sent to Melissa to design my kitchen cabinets and she was awful. She was on the phone the whole time and was not sure how to design

It's great! I have got stone, kitchen and bath products over time. I highly recommend the selections/ variety and quality. Yes you wait.yes big regular buyers get the attention first. They know what they want and all get back to business. Not the people who are time demanding needing a lot of help. I disagree with some of the negative reviews. The price makes up for a little inconvenience. Of course you may have to come back a few times to be recognized as a ready now, frequent buyer! My experiences at least! MJ

You need to get your contractor to meet you there to order or see their stuff
That is their rules
If they let everyone in to wander through their warehouse it would be mayhem
If you’ve got an attitude about them that’s fine, they don’t need your business
Go to Home Depot!
Get a contractor

DO NOT purchase cabinets here. The wait is INSANE to pick them up and they charge you now a 25% restocking fee if you have returns. I will NEVER buy from them again. There are plenty of other Chinese cabinet companies that sell yhe same product. Just look around F this place

Made us wait for a long time before anyone helped us. Carla greeted us hesitantly and we felt judged by her. She assumed my wife and I did not have a licensed contractor. In fact we do. And we’re referred by 2 professionals to come see their show room but they lost my business before I made any decisions about their product.

I want to personally thank JO ANN front Desk for helping me for the past two days. She went above and beyond her duties. She had no problem answering my questions and my phone calls. When I got there she already had my sample ready than helped me by getting me 2 more samples when I told her what she was looking for. If you need help please ask for her. I love this place, awesome showroom. You will not be disappointed

This is a great place for a nice selection of stone. Hector helped us choose some vanity tops in record time! I’m usually overwhelmed with all of the choices, but his help made the process really smooth, and the price was a LOT less than I expected.

Good selection but price is rather expensive. They will not provide pricing quotes or kitchen designs for home owners.

Awful service. Guy who helped me was a real jerk. He said he has no boss and doesn't care what I think and doesn't care if I buy or not. He walked away and left me standing there. Isn't the customer the one who is suppose to walk away? I went to their competitor that same day and spent $5k. Nobody at this store cares. Very poorly run business. I would fire the sales force and their manager.

If you value your time and money, try to stay away from these guys. Very disappointed in how they do business and treat customers.

Doing business with Best Cheer Stone with Debbie Armijo (Sales Assistant) is best Sales Assistant We want you to know that HNR Inc.are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service today morning. We look forward to doing business with you for years to come.
Thanks again Debbie and have a great day:)

Love their granite. However when choosing your granite keep in mind the light. Otherwise when u get home the color is very different. Take a flash light with you.

I had some customer service hiccups but once Erica got involved, she personally took care of the details and made the situation right. Their selection is very good. I would be a return customer, but it is prudent to have a professional relationship with someone specific to smooth any service issues.