Best Western Plus Avita Suites, Torrance CA

We checked into Best Western on July 27, and woke up to bed bugs on the wall and in our bed. Both myself and my kids suffered from bed big bites and had to throw away all of our belongings. I reported to the front desk who seemed concerned, said she sent photos to the manager and that he would call me Monday yet I have heard nothing from him. I’ve called every day and left messages and voicemails and still no follow up. The hotel looks beautiful, the staff was polite but this is a huge health concern and doesn’t seem to be acknowledged by the manager at this property.

The distance by car from the airport was not too far, and I was able to check in even though it was a reservation on the day.
When I entered, the staff welcomed me with a smile and the atmosphere was very good.
There was also free coffee and cookies at the entrance.
I stayed in a double room.
There is a small kitchen, a microwave oven, a refrigerator, a sofa and a space to relax.
The bath, toilet and washbasin were clean.
The bed was large and I was able to relax.
There is no amenity goods, so it is essential to prepare by yourself.
The room and staff were very nice.
I would like to ask you again.

Excellent service at the hotel.comfortable rooms and comfortable beds.the furniture is new, the presence of bathroom accessories.not very good soundproofing

Room was great.

Breakfast with plastic silver ware is not acceptable for a Hotel in that price range.

Not disappointed with our choice, quiet hotel, clean and very friendly staff. I highly recommend you.

Great staff and manager! Breakfast delicious, rooms clean, great location for the Touhou fest we went to attend.

Great location. Clean, quiet, good sized suite. Very well appointed room. Great staff! Wished we were staying longer to enjoy our room more.

The staff, the facilities, the breakfast, very varied and delicious and the excellent location

I've stayed at this hotel many times. Staff are always friendly. It's a 5 min drive to Del Amo which is the nearest shopping mall + food place. 10 - 15 minutes to I-405 or I-110. The rooms are a good size and always clean; comes with a microwave and fridge. Price is always around $120 - $180/night. Good selection breakfast as well that comes complementary.

We have stayed here in the past, and everything was great. However, during this recent stay, we noticed the room smelled like real bad plumbing. As soon as we turned on the faucet, we noticed a sewage smell, same with the shower. As soon as you walk into the room, the smell overwhelms you. Besides that, everything else was nice. Great service and amenities. The hotel is well kept and clean.

The hotel is definitely worth its stars. Good value rooms, spacy and comfy. Staff were also kind, and the breakfast was delicious, even though the variety of foods was a bit small.

Easy safe access. Very easy to navigate. Parking extremely convenient. Cheerful and helpful staff.

The hotel itself is a little? Tired - in need of a refresh. But the breakfast totally makes up for it! Included with our stay & so much selection. We had an early flight, breakfast to start at 6am. We were down by 5;55 & it was all ready to go!

I give them a 4.5 out of 5 stars, it would be 5 stars if they had some type of outdoor patio area. Very courteous welcoming front desk, easy check in, cookies/ snack back and water bottles are a nice touch on check in. Lobby has a nice area with comfortable seating and complementary deluxe coffee/ tea selection. Very quiet clean nice decor, love the cozy home like 1 bedroom suite option w a bedroom and separate living room with desk and kitchen area. Nice when one person wants to sleep and the other wants to lounge watch tv or work at the desk. The amazing breakfast is definitely one thing that defines Best western above others, large variety of breakfast options from waffles, bagels, yogurt, cereal, eggs and bacon/ toast, juice, water and lux coffee machine, the breakfast lady is so sweet and helpful. Overall above all I appreciate the personable service and quiet homey atmosphere. The only thing I wish they had is a outdoor patio area, I hope this is something they’re considering. Other than the lack of outdoor patio area, this hotel is I would say one of the best especially for the personable courteous guest service