Best Western Plus South Coast Inn, Goleta CA

If you want to enjoy your trip with insects, that's the best place to go. I stayed in this hotel on business in August, I found a cockroach after the shower and was horrified. Maybe it came in through the window in the shower because there is an open space, I ran out and immediately put on my clothes and went to the reception, the young ladies changed my room and told me to talk to the manager tomorrow (they were pretty nice). However, when I went to the reception the day after, other staff (an old woman) told me that they had never heard of this kind of situation in the 20 years she has been working here, and what more do I want since they already changed my room. Maybe she wants to say I'm lying and just want some money back but this is a business trip for me so I'm not paying for anything. I didn't speak to the manager after that because I really don't want anything to do with this hotel anymore. Worst hotel experience ever, unhygenic and horrible staff members!

Good advice: always take your phone with you to take pictures on time, I didn't have that opportunity because I didn't have my phone with me in the shower, so I couldn't take pictures. Clearly the owners of this hotel (see his anwser) take pride in the little beasts in their hotel rooms and the disrespectful behavior of the staff members. No wonder the service is so poor, it's true what it says and what it does.

I enjoyed how thoughtful the staff was with our really brief grab n go sleep/nap we had, we arrived late (11: 30pm) and checked out at 4 am for our flight

Room is nice, clean. Breakfast is amazing. There are 3 of us in room. My bed us 8 inches from room heater. Very uncomfortable.

Our favorite place to stay near Santa Barbara. Had an issue with stay last month, however, Nicole Weland, Manager did an excellent job of rectifying it. Thank you, we will definately be back again.

Have stayed here multiple times while working in the area it is the ONLY place I stay. From very nice employees to the cleanliness of the rooms A+.

This hotel remains one of the best in the area. Room was clean and quiet. Breakfast buffet is good. Staff is cordial. The grounds are beautiful. Ample nearby food, groceries and other other stores. Convenient to airport and highway. Only minus was the low water pressure but that is not their fault.

Great location for work, places to eat and drinks. The rooms and the exterior are very well taken care of. Great selection for breakfast. Thank you for my upgrade to king suite. I am sure I will be back for more work.

Such a great hotel.fast easy checkin.gorgeous lil patio area with pool and spa, rooms were comfy, roomy, and just the right temperature. Bed comfy, shampoo/conditioner were really nice on my hair.wster pressure was great, the shower floor was the highlight of rhe room though.after a long dsy of work, it was sooo soothing on the feet.

First, some good things.
It is walking distance to Trade Joe and a few restaurants.
The courtyard garden and the small swimming pool are nice.

However, there is huge room for improvement.

The room is somehow not very clean. Both the closet and the fridge were rather smelly, for some reason. The handle bars of the drawers and the closet were sticky, not sure why.

In addition, the bed linen is very thin and the pillows are lumpy. All the linen and towels feel very old.

There is a train line nearby and make rather loud noise until past 10 pm (not very frequent though). From very early morning, the airplanes at the airport nearby start to make their loud noise when taking off (not frequent but enough to keep me awake.) You might need to arrange your bedtime well if you want to get 7 hours of sleep, assuming you don't have ear-plugs.

Due to shortage of staff (from covid), the room is not cleaned every day, sometimes not even upon request. I ended up changing the linen and taking out the trash myself a few times during my two weeks stay there.

To summarize, if you have to stay here for some reason, you might consider bringing some air freshener and ear plugs.

If you are looking for yourself or your family, reconsider there are much better hotels in the area with a friendlier morning staff.
I told the receptionist I needed to reserve for my family and at first, I was met with friendly customer service. Everything went South from there, some staff receptionists were sarcastic and aggressive was checked out without my knowledge when attempting to rebook since I did so from my computer. I was constantly contacted by the property and there is absolutely no privacy.
On the last day of the reservation, I was unable to access the room because I hadn't "paid for it" despite them running my credit cards every day of my stay. Communicated to the staff consistently about my situation and contacted all of my banks.
Unless you want to be stranded in Santa Barbara, stay somewhere else.
The housekeeping packed my things and I am still looking for my watch.

"I have 4 pending charges on 2 cards so I would appreciate it if someone could explain the situation better instead of rotating among numerous employees that do not know the circumstances, my family was in town for my birthday and this has been by far the worst experience. I don't need an explanation or passive-aggressive response, clearly, other customers have had a similar experience ^^^"

Basically a bland motor lodge type hotel. Nicely landscaped and well-maintained green space. Nice pool area. Rooms look like every other chain hotel of this type. Weirdly shaped pillows, unreliable wi fi, bad TV reception, lots of pickup trucks in the parking lot. Front desk check/in girl acted like she was reading a script, going through motions.

The menu was all Mexican. There was a gym but we had no time to use it. It was pretty expensive because we were in Santa Barbara for my sister's graduation.

I was pleasantly surprised at this hotel. Clean, well maintained. Arriving early, they were able to get me into my room several hours before check in, and with my plans changing, allowed me to check out a day early and didn't charge me for the additional day. Today, when everyone seems to have a no refund policy, without even expecting it, they did the right thing. While most of my visit was in Santa Barbara, this hotel is in Goleta, the adjacent town to Santa Barbara, a bit out of the way from downtown and the waterfront, but inspite of that, with the way they do business, I'd much rather deal with a class act like this, then the waterfront hotels that stick it to you without remorse.

As a side note, The adjacent Goleta strip stores have a ton of shops, and it looks like everything is new. Seems to me Goleda took the downtime during the pandemic slowdown to improve infrastructure and beautify. Excellent.

The hotel is great, convenient to the airport and USSB. The amenities are great and the well appointed and the staff are friendly and every helpful. I will certainly come again

Overall hotel was fine. Nice pool and breakfast. My biggest issue is when we checked in on a Monday night they must have had several rooms available because they asked if we wanted the first or second floor. I opted for the first floor. Everything was fine until the morning when they started to remodel the room right next to us promptly in the morning. Lots of construction noise and there was tools and supplies outside of our room pretty much the entire morning. We were planning a slow start the morning and unfortunately it wasn’t pleasant with all that noise. The other minor grip was in the morning of our departure. We had a very early flight and I went to the lobby to get coffee and it was empty. The desk check said there wouldn’t be more until breakfast started, which was slightly disappointing, as we had to leave prior to breakfast. I thought it would have been nice if he offered to make some more.