Beverly Hills Porsche Service and Parts Center, Los Angeles CA

I have a good Service Advisor (Kristian) that always gets me an appointment that works for me. He also gets my car done on time. The dealership is a bit shabby compared to others, but it’s convenient and the work gets done right the first time.

Came here to get my oil topped off and porter was not welcoming. But the people at the front desk was more helpful. Lots of nice Porsches to look at though.

When I bought my vehicle in 22, I paid their 10K upcharge and bought pre-paid service at time of sale. I live an hour away.

One year later, BHP no longer open on weekends, are booked out a month, didn't have a copy of the agreement, and not friendly on phone.

I'll stick with Newport for purchases and service.

Avoid. Do yourself a favor and choose another P dealer or an indy shop (recommend HOUSE in Pasadena). Went here so no issues with P warranty but takes a +month to get an appt, no way to manage appt online, phone calls go nowhere or a full vm box, no updates or follow-up on status of car, unfriendly service, don’t go over what services were performed or what’s needed, car comes back dirty, etc. The only time they reach out is AFTER your service appt.asking you to review their service as exceptional for Porsche NA.

When it comes to my car, there’s no one I trust more than Juan Flores and his team at Beverly Hills Porsche. The waiting time is minimal, their loaner vehicles are clean and they clearly communicate what needs to be done. It’s truly the best service center I’ve ever dealt with.

The worst Car dealership and service I’ve ever seen! They never answer phones! They never respond to your text or if you called them and left a message, even it’s emergency they never will reach out you, the staff are not polite or nice! They are always delayed for service your car! They always short for loaner car! If you want to torture yourself or someone definitely send them here! I spoke with customer service rep couple time and complained about their service but nothing has been improved! If you driving Porsche don’t hurt yourself to going to this center!

Very bad experience, the valet took 40 min to bring my car, and I was the only customer waiting. Don’t ask him where is your car, he will tell you it’s on the way on repeat till one of you gets angry. He got angry. Back to the front desk, their answer was « it’s not our problem, go deal with the valet, we’re not the ones driving your car ». Very bad work atmosphere, nobody cares about the company’s image. The car came back very dirty, with a thick layer of dust. I picked it up on the back alley next to the trash, they didn’t even bother bringing it in the front.
That’s what you get from a premium overpriced service center.