Beverly Hills Urgent Care

I went in for a covid test last week. There was no communication during the 3 hour wait and no medical history taken, zero questions asked about why I needed a covid test.
The nurse walked in the room and didn’t wash her hands or explain or ask anything. Just asked me to tilt my head back and not move. She only swabbed up one side of my nose.
Negative results were given 20 minutes later. Cost $175.
Super unprofessional, not clean and poor experience. I don’t trust the test result either. I have classic covid symptoms.

Dr Safvati is a fantastic doctor with excellent "bedside manner'. He is thorough and many of my clients have treated with him and have always been very pleased with his services.

The receptionist was very nice. I only waited 10 min to go into a room. Then another 5 for the doctor who was really great.
I will definitely go back.

I had a visit back in June for a terrible headache. Dr. Safvati suggested I get blood work done and billed my insurance. A few months later I was billed a second time for my copayment. After calling the lab and the urgent care a couple times to explain that I had already paid my copayment, I was at a loss. The lady that works at the urgent care front desk just said that they were closed and that she had "no access to system. " I found the place and staff to be unprofessional.

DO NOT GO. They do not treat you, will just say you are fine and then collected money even when my insurance sent proof that I did not owe anything. I have called 10 times so far and each time they have made an excuse on why they can not refund me.

This is a great place for someone to go if you're worried about not having health insurance. The staff are professional and the interior is clean. This is as close as you can get, if not better, for medical care.

Great service, short waiting time and really attention from attending physician. Really recommend this walk in clinic.

I couldn't have been more impressed with this place. So clean, super friendly and very fast service! You guys are absolutely amazing.

Be on time for your appointment and it's a near prefect experience. Miss it by 15 min and prepare for an hour wait. The place is spotless. Dr's and nurses are friendly. It's my go to clinic. Plus after my appointment I treat myself to Inn and Out which is right across the parking lot!

This place was incredible! I came up for an exam and was seen very quickly by Eva and Dr. Plazman. They were both amazing and gave me needed medication on the spot. It is simply what healthcare should be like!

This urgent care was nice and clean, and the staff was amazing. They got me in and out of there in no time. The Dr Hetzabel Hernandez was great! She was very thorough with me, and sweet. I would definitely go here again, if needed emergency health care.

UPDATE - After another conversation with my insurance company I have this information.

The charges that were billed to my insurance company were, $350 for an Office Visit (new patient) $198 is allowed through the contract, and $800 for Treatment, $213 is allowed. As mentioned below the treatment consisted of a saline rinse and bandages.

Officially their charge of $411.36 is within what is allowed by their contract. But does that make it right to charge that much for the type of services rendered?
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My daughter cut her finger and we brought her in for possible stitches. The cut couldn't be stitched so it was cleaned and bandaged.

Knowing full well what my insurance would and wouldn't cover, we were charged for the type of visit that wouldn't be covered. We paid $120 that day, and we are now responsible for $300+ for a saline rinse and some gauze because of the way the visit was coded. My INSURANCE company told me to have the doctor recode it and then resubmit. The doctor's office is UNWILLING to do this and has threaten to send my account to collections after only having sent me a bill barely a month ago.

After a phone call with me, they called my daughter and threaten to hurt her credit if this isn't taken care of immediately.

Clearly we won't be going back there - are you willing to take a chance?

Horrible, horrible, horrible place. They told us our insurance was accepted there only to be told later that it wasn't and now they're trying to bill us almost a $1000 for a simple check-up. The staff is very unprofessional and rude. They're clearly a private provider with intentions to take people's money. DO NOT VISIT THIS CLINIC. I'm reporting them to the better business bureau.

Beware! I went in for an annual check up and they ran test with out my permission and billed me!

I couldn’t be more disappointed with this place. I came in with bronchitis and I sat in the waiting room for an hour. I had to pay for co-pay to just sit in the waiting room. Go anywhere else but here.

Please don't go to this office. If you can, go somewhere else. If you have any issues, you will be ignored or not even heard and rudely dismissed. I had the flu and complications thereof. After the flu virus had passed, the doctor told me he would not treat my swollen larynx until I got a chest X-ray. He reassured me repeatedly it would be covered by insurance or cost max $40. I got a bill for over $200, and the chest X-ray was clear (which I already knew). I contacted the office and did not hear back. Then, upon calling again and getting ahold of the manager Megan, I was treated so disrespectfully. I couldn't even get a complete thought out. She kept interrupting me, wouldn't stop talking over me, was arguing with me, and was completely nasty. She also kept telling me what happened and was saying things that were completely inaccurate and wouldn’t even listen to me. Really, they should have agreed to split the cost with me, but all they had to do was listen and apologize for the doctor being incorrect and train him not to assure people of the cost of treatment. The doctor should also listen to his patients. It was a very western medicine experience. The manager was truly horrible to speak to and honestly I don't even understand how she is a manager. I felt like I was dealing with someone truly incapable. I will never go back. People who work in healthcare should be kind and empathetic, and managers should have the skill of good communication, not inept at handling an upset client. I'll be reporting them to the BBB and I will file another complaint with the insurance company (who, by the way, already listened to the situation and adjusted the claim).

Went there today for the second time and I'm very pleased with the fast service and kind treatment from The Dr.

Great staff and doctor! Always able to make an appointment and they get me in ASAP.

Thank you!

I had call to talk to the statement department and got this ladie called LATONYA, that was really rude with me. I'm wondering if this people pass to a training before they deal with people.specially the ones that may be is not feeling well, since this is a Urgent care! So disappointed!

A doctor has to be pretty special for me to bother writing a review. I've never had a better, more interested doctor work with me. I've been coming here for about 5 years and have never had anything but excellent service and care.