BevMo!, Santee CA

Love coming here. The staff is always helpful when asked for a recommendation about wine, beer, and liquor. Definitely sign up for the rewards program and get the coupons via email.

Always courteous greeting coming in. Every associate is very knowledgeable on location on items. And my favorite beers are always in the cooler in back.

They have a lot of different choices in wine and other alcohol. The staff has always been nice and friendly

Great selection, reasonable prices, and friendly staff. Can't ask for much more from a liquor store!

Friendly helpful staff not everything is locked up and no support like vons. Price are comparable to grocery stores my new place to buy beverages.

Never can really get customer service unless I walk up to the register and request for service. Employees are always up front talking to each other.

I would have given a 5 star review however this time around I was charged more than the listed price. Thankfully I checked the receipt and the staff were very helpful in refunding the money I was overcharged. Overall a good experience just a bummer to have the wrong listing price.

Stopped by BEVMO Santee, impromptu. As I approached, with mask on btw, employee greeted me and advised it was online only. I acknowledged that and said I don't have a browser phone and would like to call it in and what is the number to call. He said, "you need to calm down while I get that for you. " (?) I was like what? I am calm, I'm trying to follow the rules here. He then returns and was clearly frustrated and asked why I couldn't go online. Again, patiently, I said I can't but I'm happy to call it in and he says " LOOK, I'll do you this one time favor and take your order. " I told him, it's quite alright, I'll just take my business else where and there is no need for favors. So I left. I'm a regular customer but after this shocking exchange maybe not in future. Only my first bad experience at this store.

I placed an order through DoorDash and Bevmo only supplied half of the order to the Dasher (was supposed to be 2 of each item and they supplied 1). I let the Dasher know and he said I needed to call DoorDash, which I did. DoorDash gave me the option of refunding the difference or processing a another order to get the items I paid for and did not receive. I went with the latter option and DoorDash placed me in hold to confirm that this was an option with the store. When they got back on the line they let me know that the store would provide the missing items and that the Dasher was on his way back to the store. Upon arrival, the Dasher called me and asked me to clarify the situation with the store. When I got on the line the BevMo rep told me they were not going to "just give you things for free" I explained the situation and let him know I had in fact paid for the items and that I did not receive them. He told me take it up with DoorDash and tried to disconnect the call. I explained I had and that they called the store before returning at which point the BevMo rep became very rude and abrasive toward me and the Dasher. Given the situation with COVID-19 and everyone being under extreme stress I tried to be understanding and de-escalate the situation at which point he abruptly ended the conversation by saying the driver had what he needed and hung up while I was still speaking. I received the missing items and the Dasher was more than apologetic. When I called the BevMo manager to let him know of the unacceptable behavior by his employee, he proceeded to reprimand me for using DoorFash in the first place saying that they get orders wrong all the time.

Fast forward 2 weeks, BevMo has their own app now so figured it would be the best route for ordering since they highly disliked DoorDash. There weren't any options for same-day delivery so we selected the only pickup window available between 7: 45 & 8pm. The order confirmation email specifically said to wait for an "order ready for pick up" email before heading to the store, so I did. 7: 55 rolled around and still no email so I decided to call the store to confirm before heading over. The same BevMo rep answered and said that I'd need to get there in 5 minutes because they are closing and if I didn't receive the email then it wasn't ready. So I cancelled the order and will never purchase another item from BevMo again due to their poor service, communication, and execution. Hopefully their other stores handle online orders better than Santee.

It's nice to have most things you need in one spot.
Selection is limited compared to Total Wine.
Prices are OK. Better than the neighborhood liquor store, but Costco and total wine beat them in pricing. I always seem to get "discount deals" right after I go buy a lot.
It's the best near me, so I will return, but I'll keep buying what I can at Costco.

Nice store, decent selection.but as always be an educated shopper. I found the 1.75 L size of Pinnacle vodka for $7 cheaper at Food 4 Less, and the 1.75 L size of Stolichnaya for $3 cheaper.

Love BevMo. Wide variety and selection. Clean and sensibly organized. Staff is friendly and helpful. Not to mention the 5 cent wine sale.

Large variety of choices. Always have what I'm looking for. And how can you not like the 5 cent sale!

BevMo has the best prices. Handles going for twentys and thirties, and some great mixers. I love the 5 cent wine selection, and when I work weddings or banquets i get my bulk of everything here.

Great selection, very friendly & helpful staff, the BevMo in Bakersfield will not order special orders.
This is a great BevMo.

Always find everything I am looking for. Staff are always willing to help you with questions and assistance. Great place to go!

It's a liquor store, if you can't find something that makes you happy then you are in the wrong place. Some items are not available, like pims gin.

So the only booze I've purchased here is Wine or Saki, always good quality and selection. They also have an awesome selection of specialty sodas my boyfriend and I love:)

Great location and always fun to go into even if we don’t need to buy anything. Great for adult birthdays, or any gift needs really and even if you can’t decide what to get for a friend or family member, they have gift cards. And I love how they put information about each alcoholic beverage, including which ones the staff enjoys.

Great selection of adult beverages, such as wines, hard liquor, hard to find beers, and also some high end items, such as aged or more rare liquors near $100 a bottle or so. Typically good and competitive prices. They also carry an assortment of mini sample size bottles. Accessories and mixers, snacks, are also there.