BidRL.com Santa Rosa South

Tl;dr: gave away an item we won after spending a year trying to find it. Told me to wait til they found a replacement, we found it for them, on their site, at the same location, after 3 months and they didn't follow through.

After winning an auction, they gave my item to the wrong person and tried to give me something in place of it that was 1/3 the MSRP of what we won. After I declined, they instructed us to wait as they'd find us a replacement. Since we understand the nature of the business and try to be flexible, we requested something comparable, even if broken. Just to be helpful, we watched the site for the last 3 months and found the EXACT item that was mishandled at their facility. After several unanswered calls, we submitted an email and were told that they can't help us anymore and issued a refund.

It's also worth adding that since they sell returns, please be careful on bidding on things that they don't show inside the box. We've purchased several items from them that were clearly used and returned. Some to the point that they were unusable. It's incredibly disappointing that their quality of service has declined so much since we have been a good customer for years.

Descriptions are not always accurate and some items are broken returns or missing parts. I bought a ceiling fan they listed as having a LED light. Not only did it never have a light (the box was clearly mark as no light) it was missing the cover plate. In spite of that, they refused to let me return it.