Big Brand Tire & Service - San Bernardino

Great service and friendly staff. Got me in and out within an hour. Customer Service is first priority.

Will be back for future service.

Same day appointment Yay! Curtis is very professional and through with all the details on my Jeep

I bought 4 tires from Tire Rack and had my tires shipped to Big Brand Tires for a Friend and they installed and aligned my Friends car for about $220. They did fast and accurate service. Thank You

The gentlemen working the counter are courteous informative and answered all my questions. The work was done in a timely manner. The original price was slightly discounted which I was very thankful for. They did not encourage or suggest extra work that I was not prepared to have completed. The bathroom is kept clean. There are plenty of chairs to sit and wait. There is a Mexican restaurant and a burger place within walking distance if the wait is going to be too long. I had an alignment and driver's side tie rod replaced. Great service. The alignment was a little bit more than I wanted to pay ($120), but I felt comfortable paying that amount because I knew they would do a good job.

Thanks for your wonderful help. Came in with my son's car it needed brakes and rotors all the way around didn't realize that at the time, close to closing time but they were able to help and get me on the road with my son's car and did an excellent job way to go guys.

I took my car for a simple tire change but waited hours sitting as I saw my car just parked when they finally moved it only to leave it parked in the garage another additional hours, they then couldn’t get one of the tires off so they gave the employee the order to buzzsaw the tire off but they accidentally ripped the antilock break system witch the car alerted me with a maintenance sign after they gave it back, a sign that wasn’t there before so I told them about it but they just kept saying that I gave it to them like that, when that wasn’t the case! A problem I had to fix with another mechanic cause they didn’t want to fix it I also had a collection of quarters I was saving up in the car that had been they stolen from inside of the car bunch of thieves. I had been a loyal fan for many years but this was just to much to ever return again.

Curtis and the team were outstanding. They were courteous, professional, and efficient. I would recommend them anytime.

Pete has always gone above and beyond the call of duty to help me with my needs, as he was today

The staff was friendly and very efficient, they treated us cordially and did the job quickly and efficiently.
100%

I came in here because I heard a noise when I applied my brakes and they took 45 minutes put my car up took off all 4 tires check the brakes check the air in the tires which was low they brought that up to standard and the brakes were fine and I didn't get charged a dime! The staff was amazing and the manager was amazing and I would go back to this place in a heartbeat!

This is the GO TO place for fix it tire. The staff is always pleasant. For a walk in the wait time isn't bad.

I feel estranged, I placed a call today to San Bernardino store I asked a favorable question knowing that I have had my Tahoe serviced there plenty of times and I was advised that they can check my codes for abs maybe they check the stability controls but there will be an $85.00 service charge to do this, normally I don't get this kind of response from the manager it was a new employee answer. I trust in big brands service I just feel a service check should be free up on services rendered just my opinion.

Excellent services very friendly! And very nice! I really recomend this place for your car needs

Very friendly and they explained all work before doing anything to my car and any follow-up needed.

This is my first time going to any place to fix my car. This was by far the most pleasant encounter that I've had doing anything! It was so smooth and easy going they let me know what was going on every step of the way, got my car in and out within a day! Pete explained everything smoothly and efficiently even with things I didn't understand he took the time to explain. Their prices are fair and very affordable. I would recommend this place to anyone and this is going to be my stop shop for anything further I need done. Thank you big brand!

If I could I would rate 0 stars.
I went in to get a brake inspection on 9/9/2023, and I asked the front desk clerk to do an oil change as well. A worker name Esteban was also there. Said they were going to lease me the brakes, 4 new tires, shocks and the oil change. Well the front desk guy did not add the oil change to be performed to the services. So my car had 0 oil causing my engine to seize on the freeway and my engine no longer works. I believe they drained my oil and had no time to do it and sent me home at 6pm. I called and spoke with Esteban/Pete and they are only stating I should have checked what I had done to my car. But why should I when I asked for that specific service to be done, brake inspection and an oil change then the rest of the work was added.
My question is why wasn’t that done? My car was there allday from 8 am-6pm. On your website it states, if I buy 2 summit tires or more. I should get a free tire installation and a free oil change. So why did this place lack to give me the service I requested since I got there? I lost my car! Over negligence.
When I was also about to leave Esteban stopped me because they forgot to put on two new lug nuts on two of the three studs I needed done. Meaning I still could’ve got hurt on my way home. I do not recommend going here and if you do check what you needed done on your car before you leave the premises. I regret leaving at 6 pm before checking all was done. Now I am car less! Please take a guy with you or someone who knows about cars.

Do not use this place! Unsafe and horrible customer service!
I purchased tires from Tire Rack and had them sent here for installation. I gave them new tire sensors to install. They said they couldn't program them. No problem I can do it later.
The next day I find out they had not installed one lugnut on each wheel. Tried to claim it came in like that. Also found that they never installed my tire pressure sensors but claim they did. So I'm out 4 new sensors.

DO NOT USE THIS PLACE!