Big O Tires, San Clemente CA

I came in close to closing time with a flat, but they were able to squeeze me in and get me on my way. Professional and hard working crew.

What a bad experience here. Was at an appointment nearby and when I came back out to my car I have a notification of low tire pressure. It was at 20 psi.

Did a quick search and found this Big O tires. Limped in with 10 PSI, obviously needed some help. I apologized to one employee for parking in front of a bay due to the flat. He said nothing in response, just a glare.

I went inside and waited my turn and explained I likely needed a tire plugged. The bearded guy behind the counter told me they were busy and they could get to it around 6PM. It was 12: 30. He wanted me to wait five and half hours for a 10 minute repair. I explained it wasn’t really an option to leave the car since I live 45 minutes north. He made it clear he didn’t care.

I went outside and the original rude employee was there moving a car. I apologized again for where I parked and said I couldn’t believe it would be 5.5 hours to plug a tire. He screamed “We don’t plug tires! ” Just so incredibly rude.

I didn’t say anything in response because now I needed air to at least drive somewhere else. Luckily another employee filled the tire with air so I could move the car and leave.

I ended up at Fonseca’s down the street where they were also busy but I was treated with kindness and respect and had my tire plugged in about five minutes. What a difference in the attitudes here.

I don’t live in SC but I’m am there twice a week and have many friends there so I will make sure and share this experience with all of them and I certainly would never give this poorly run location any of my business.

My first visit to this Big O today when all my tire pressure sensors showed underinflaton. I recently bought this car used, with nitrogen already in the tires. They were able to get me topped off and on my way in minutes, and their tech even cheerfully helped me reset the pressure setting in my car. I've always been happy with service from other Big O Tire locations, so I am delighted but not surprised to have a good experience here.

I am a patron of Big O tires. I support a big brand vs a mom and pop garage because I believed I’d have the opportunity to visit any Big O tire and have a similar good service experience. The San Clemente location was a bad experience. I went there at 7: 30 this morning to ask them to check my fluids as I was about to go on a road trip. There were two employees in the garage with 3 empty vehicle stalls. One employee was smoking a cigarette, chatting with the other employee that was fidgeting with a tool box, and organizing a counter near the tool box. The employee with the cigarette said he could check my fluids if I left the vehicle with them today. He said they were too busy to look at it at that moment. His statement seemed to contradict my observations.

Had a great experience. The office staff were so friendly and the price I was quoted was affordable. They gave me status updates and got me in and out quickly with an appointment. Thank you Big O Tires!

Got a flat went to Fonseca tire and they didn't have the equipment to take my tire off so I drove to Romoma tire they had the proper tools and didn't even charge me to put my spare om. Thank you Mark! Good lookin out

They overcharged me for tires and then gave me a $1800 estimate to fix things that really don't need to be done I really don't think I would recommend them to anybody

I have been going to this Big O Tire location for several years now, and have always felt they treated me with respect and courtesy. They explain what is needed for my car and what is recommended. I never feel any pressure to pay for more services. They also keep me informed as to the progress of the service and call me in a timely manner when the car is ready!

Always great service. I don’t write reviews after 1 time visits. Have been there several times now and service is consistent. Have been honest, without up-sales, timely as could be expected, and even give discounts when available without providing it to them. Will be a repeat customer.

The best pricing I found when i called around for tires. The associates were super friendly, the car was done sooner than I'd been told it would be, and just a really good experience. Definitely coming back (just hopefully not too soon!).

Chris was friendly and patient with all my questions. I always have a good experience and competitive pricing here.